How to set reference field

[raj149]

Hello Experts,

When ever High incident is inserted then I am trying to create communication plan and communication and communication channel automatically.

 I am using below below business rule script 

Everything is working as expected but only one field is not setting the value .

the filed name is email client template - email_client_template (reference field).

(function executeRule(current, previous /*null when async*/) {

var commPlan = new GlideRecord('incident_alert');

commPlan.initialize();

commPlan.source_incident = current.sys_id;

commPlan.short_description = 'Communication Plan for' + current.number;

commPlan.assignment_group = current.assignment_group.sys_id;

commPlan.state = 'open';

commPlan.insert();

var commTask = new GlideRecord('incident_alert_task');

commTask.initialize();

commTask.short_description = 'Communication Task for' + current.number;

commTask.incident_alert.source_incident = current.sys_id;

commTask.state = 'open';

commTask.incident_alert = commPlan.sys_id;

commTask.insert();

var channel = new GlideRecord('comm_channel');

channel.initialize();

channel.comm_task = commTask.sys_id;

channel.recipient_field = 'to';

channel.state = 'not_sent';

channel.sys_class_name = 'comm_channel_email';

channel.comm_channel_config = '1513471e870013000e3dd61e36cb0bf2';

channel.comm_task.comm_plan.source = current.sys_id;

channel.email_client_template = '7fa8e20a870103006fb5d61e36cb0b1d'; /// this line is not working

channel.insert();

})(current, previous);

How to set email client template field....?

Best regards,

Raj.

[Sandeep Rajput]

@raj149 Can you check if the email client template with sys_id 7fa8e20a870103006fb5d61e36cb0b1d exist on your instance.

[raj149]

Hello @Sandeep Rajput 

Yes it is available in email client template table.

[Sandeep Rajput · Accepted solution]

@raj149 Check if the template is active and a reference qualifier on email_client_template field is not causing the issue.