can we create record producer on requested item and sc task table

[kiran kumar m1]

can we create record producer on requested item and sc task table ?

[Samaksh Wani]

Hello @kiran kumar m1 

Plz Mark my Solution as Accept and close the thread, if you find it helpful. It will help other community users to reach the post.

Regards,

Samaksh

[Mark Roethof]

Hi there,

Instead of immediately answering your question, can you share why you would like to create a record producer against these tables? It sounds something really uncommon to me. So what would your use case be for this?

[Weird]

Record Producers can be used to create new records, but for Request, Requested Item and Catalog Task you should stick to regular Catalog Items instead.

[Mark Roethof]

And here some info from the ServiceNow Product Documentation:

Note: When you configure Request Management:

• The data model does not support a record producer generating request management objects such as request, request item, and catalog task. Hence, do not use a record producer to insert records in the following request management tables or their extensions:
  • Request [sc_request]
  • Request Item [sc_req_item]
  • Catalog Task [sc_task]

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/planning-and-policy/...