can we customize "Unauthorized Change Task"

Neeta1
Tera Contributor

3 weeks ago - last edited 3 weeks ago

Hi Experts, 

 

Can we customize - "Unauthorized Change Task" only for specific classes and specific attributes ?

In case yes, could you please share the steps of the customization ?

 

Thank you.

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Dr Atul G- LNG
Tera Patron
In response to Neeta1

3 weeks ago

Hi @Neeta1 

As per my understanding, Unauthorized Tasks are only created for Emergency Changes.

If you want to achieve this, you could use the CMDB Query Builder with the data model to identify the relevant configuration items.

You should review the flow where the task is generated to understand how it is currently configured and then modify it accordingly.

It would require building proper logic to implement this correctly.

 

@Tanushree Maiti any thoughts

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Tanushree Maiti
Tera Sage
In response to Neeta1

3 weeks ago

Hi @Neeta1 ,

 

Go through these links if it helps you for your requirement.

 

https://www.servicenow.com/community/itsm-forum/unauthorised-change-request-event-ci-change-unplanne...

 

https://www.servicenow.com/docs/r/it-service-management/change-management/unauthorized-change-reques...

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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