Can We Delete or Recall Emails Sent from ServiceNow?

[Akanksha3004]

A user created a dashboard and forgot to untick the "Send Mail Notification" option. As a result, the system sent emails to approximately 20,000 users who were on the distribution list.

Is there any way to delete or recall these emails after they have been sent from ServiceNow?

[Dhruv Chandan · Accepted solution]

Hi Akanksha,

This is not possible in ServiceNow.

Reference Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0861664#:~:text=Resolution,ho....

Thanks,

Dhruv

[SubhrajitJ]

Hi Dhruv,

Hope you are doing well!

I am getting an error when trying to access this KB article, even after logging in. Could you please share the contents of the KB article if possible!

Thanks & Regards,

Subhrajit