Can we delete the attachment in ServiceNow, I want to know is that best practice?

[Srinivasu2]

Hi Community,

I have created case form using Record producer on CSM Portal and attachments are passing from case to incident and vice versa

Client raised the below question:

*Attachment "Rabbit_1.jpeg" was uploaded to INC0031920 and then deleted. The image file is deleted from the INC comments as well but it still shows up in CS0001148. If I accidentally upload a file and then realized it is not the one I wanted to share, it should delete from all the places related to the INC*

Can we delete the attachment in ServiceNow, I want to know is that best practice?

Thanks,

Srinivasu

[PratikK098]

Hi @Srinivasu2, Yes we can delete the attachments from ServiceNow. There is sys_attachment table where all the attachment files are stored. so you can simply go the the table and enter the sys_id of the record in the Table Sys ID field. You will get all the files attached to that record then you can delete the file that you want.