Can we delete the one customer update among 8 Customer updates which was mistakenly captured

[Srinivasu2]

Hi  Community,

Can we delete the one customer update among 8 Customer updates which was mistakenly captured

I worked on one catalog item but i was seeing another catalog item, Instead of update working catalog item, i updated another catalog as i taken reference.

But not i cannot identify the where i updated.

Can i  delete this one customer update from them?

Regards,

Srinivasu Sagiraju

[Sanjeet_Choudha]

Hi, 

You can open customer update and see the details of which record this update is related and if you do not want to do this, you can remove this update from your update set.

open the customer update and in the reference field update set select default update set. it will remove record from your update set.

[Mayur2109]

Hi @Srinivasu2 ,

Search default[Global] update set in update set field select and save it. Refer screenshot attached.

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

[Srinivasu2]

Hi Mayur, 

It is showing invalid reference if i put Default [Global].

Regards,

Srinivasu Sagiraju

[Shahid3]

Hey @srinivasu 

It can be quite confusing if you are new to update sets, the below best practices would help you manage your updates better.

https://developer.servicenow.com/dev.do#!/guides/utah/now-platform/tpb-guide/update_set_tbp

[palanikumar]

Hi,

You will see a Default update set for each application scope. You need to set the default update set created in correct application scope for your issue.

First switch to the application scope before changing the update set name. If you don't find the correct default update set in the application scope then I suggest you to create a new update set in the application scope and move this customer update record to the new update set. You can mark this update set is canceled so that you will know in future.