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Can we discover cisco and avaya phones using service now discovery?

suvro
Mega Sage

Hi All,

Can we discover cisco and avaya phones using service now discovery?

Thanks and Regards,

Chandra Suvro Bose

7 REPLIES 7

I haven't found a way to email you

Hi Chandra,

when i click on the link i am getting page not found error. can you please share it via email.

Thanks & Regards,

RK.

Ryan Zulli
ServiceNow Employee
ServiceNow Employee

Hi - unfortunately the servicenow share has been taken down.  And the update sets that I had are from really old versions of the platform.  My suggestion is to create a new snmp classifier and a pattern to explore these devices.  The MIBs are available online if needed - getting to cisco call manager shouldn't be a problem as long as the device is setup to allow snmp requests.  This may help as well ::

Create a simple SNMP Classifier. The patterns edition