I have a Yes/No variable and I set "No" as the default value. It is not working...what I'm trying to do is a "work around since my UI policy isn't working either. I'll attach emails. The goal is to have "none" as de default value which works. BUT, si...
Hi, I had created an Inbound Email Action to create a request every time we receive an email with a certain keyword from one particular email address. I had later created a user account with this email address. Now this inbound email action is workin...
Hello, I have a question I was looking for some input on. I am working on building out catalog items for my company and I have a question about variables. What is the difference between a Select Box vs a List Collector? They both seem to give the sam...
For this post, when I talk about translations of a notification, I mean the values that have their language driven by the sys_translated tables or have a language field, examples: sys_translated, sys_translated_text, sys_choice. I'm NOT talking about...
Hi Team,I have an issue which I am not sure is a bug or just my coding.The situation is that I have a Record Producer with a Lookup Select Box variable.What I want to do is extract data from the record that is selected from the above variable.If the ...
Hi All,Is it possible to make certain incidents visible only to either people in a certain group or with a certain role?We have added the field u_created_by_form - and if this is populated with F46 - Information Security Incident we want only members...
Hi all, I am stuck in one of the my Delete method Rest message execution. That rest message gave us the error: com.glide.communications.ProcessingException: Error executing REST request: null Though in my integration process Catalog item gets de...
Hi there, we're aware we can see what users are using the mobile app via the 'Mobile devices' module but is it possible to allow only certain devices or users to access the app (as the app is not configured properly for our instance currently)? Thank...
We have groups at 2 levels. Understanding that the group member tab shows the list of members of that group, we need to also display the members of children groups. For example: Group C has members X, Y, & Z and is a child to group P. Group P has mem...
Hello,I am still a beginner at HTML and CSS but having problems with Cell spacing or Padding not working within a form on the Service Portal. Any thoughts on what I may be doing wrong? Here is what it looks like on the Service Portal. No cell s...
Hi Was trying to create incident in ServiceNow via the below API curl call but the incident description field is not updated for regular users, it works for admin though! There was an access control (ACL) for description which I deleted but still the...
Hi, Can some one guide me what is wrong in this script trying to remove particular value from the glide list field not working, please advice. var gr = new GlideRecord('user_criteria');gr.addEncodedQuery('name=UC_VISIO');gr.query();if(gr.next()){var ...
Hello, I am wondering if it is possible to have links under the category request that link to the child categories. Currently I have a icon link on the home page the directs to request. Request does not actually have any catalog items within it but d...
Hello I need hide the template bar, i find the follow: "About this task You can toggle the template bar, which hides or shows it for all forms. The template bar is shown by default." but How do i do it? otherwise it´s possible hide only on the ch...
hello I noticed that WHEN TOGGLE TEMPLATE BAR is clicked template bar is visible at the down side. One user is able to see all the applicable templates by default. Others not. however for other when select Create new template from template toggle b...