Hi!How can I insert a template record into the sys_template table via script?Data is coming from a Service Catalog request. I've started but not sure how to proceed to insert template information.var rec = new GlideRecord('sys_template');rec.initiali...
The workflow got struck and showing error as "Transaction cancelled: cancelled by user request"
All services in our catalog are currently enabled to generate Universal Requests and are working as intended. However, when using the "Create Request" UI action from Agent Workspace, the resulting Service Request does not generate a UR. We would lo...
Hi, im trying to export catalog items variables including the question choices so this can be translated in multiple languages by end users. is there an easy way to do this ?
Hi Community, I have created new 13 temporary (Hypercare) groups & moved those to production for support , now they want me to include SLA on these 13 groups Because they want to extract a few reports that is related to the SLA Is it possible? If po...
Hello All we have multiple stockrooms in our organization I would like to create a report that allows me to select specific rooms is this possible?
Dear Team, We have an on-call support and schedule is 8am-5pm.If we received an incident today outside of the support hours (7pm) and no one took the incident, then we will clear the support group on incident form and we will call to the dedicated on...
Hi Everyone ,I am facing issue with UI action "Copy universal request". On Universal Request record if there is any emoji is present that time UI action is not working . and I want even there is emoji is present UI action for coping UR should work .I...
"Secure the script type of fields with fields level access controls which allow only the System Admin users to write on script fields and it will also be applicable to any script type fields that are inherited from extended table"How can i create the...
Hello All I have a field called "Time Worked Category" in the Task table that I automatically cascade to the Task Time Worked entry when submitting. However, I need this script to not cascade is the entry is created directly in the Task Time Worked t...
Hi All, In catalog we have sys_user_group reference variable, when SNC_internal role user try to raise a request they can't able to select the group in reference variable it shows "no group found" the Admin and ITIL role user able to see the group. I...
I've a report that is published. The link of that report will be shared with multiple users. When they access the link, i.e. https://<sitename>.service-now.com/sys_report_display.do?sysparm_report_id=xxxxxxxxxxxxxxxxxx They will see something like th...
I see catalog task table extends task table, but I can't see comments field in catalog task, I can only see worknotes field. How to get the comments field on the form?
how to make 'knowledge management overview' dashboard as default homepage for knowledge_manager role ?
We want to use the catalog builder out of the box. Is it possible to make use of the record producer template and to stay in the registrate page after a submit? ThxFrankW
