I need a report consisting of three columns from one table and four columns from another table. How can I achieve this using performance analytics? Can anyone give a solution to this? Thankyou.
Hi All,I need to add another item to the Popular item list on the Service Portal:https://yoursite.service-now.com/sp?id=sc_home We have a list that shows up but I do not know where to add a new one.Thanks much!
On my Change records, when I approve a Change, the State changes to 'New' on the window, until I either reload the browser window or right click and 'Reload Form', then it goes to the expected state of 'Authorize'. What might be causing this and how ...
Hello, I've a requirement that I need to gray-out the Delete options for ITIL users and only the MIM team can delete it. The Delete options is on UI Action -> Global table. If I need to change the permission; should I create an ACL or modify the co...
Hi All, I have modified an OOB ACL and added few custom roles. I want to undo my changes and make ACL as it was before. I couldn't see any records in the versions to move it to the previous version. I have elevated to Security role and even changed t...
Hi Community - I am trying to figure out the best way to customize the search results when on the employee center. For example, when I search the word "data," I do not want to see any stand change results (see screenshot below). Any advice or assista...
I want to be able to set this field to more than 24 hours per day. If I have an employee who forgets to enter their time one week, I want them to be able to make a correcting entry the following week and add the time they missed to that week. The s...
Hello, I have updated our Assessments to that the asmt_assessment_instance_question value can be updated. I am looking to store the original value that was present when the assessment was submitted. I thought I had it working yesterday, then we clone...
Hi Experts,Good Day! I have been trying to generate a report on Service Request SLA. where SLA's are attached to our RITM.I am generating report on task_sla table but unable to get. Can i generate a report on this SR's where i ...
I want to set Categories in an Alphabetical order for Japanese language. How can we do that ?
Hello, I have a client script that is querying the kb_knowledge table and works properly while using the "try it" feature when editing the catalog item. But once I go to the self-portal, the script is not retrieving values from the kb_knowledge table...
Hello, Does anyone know a more secure method of authenticating to SN and running queries from within Excel? Multiple sources mention that the type of authentication used here - HTTP Basic Authentication - is not advised due to "inherent security vu...
Hello all, I am currently developing a console application in C# in order to perform small tasks inside of a Service-Now Instance. While originally, this was working well, it seems that now the service-now instance can not longer be accessed by my se...
Hi All,I am trying to get the response in postman using the GET method GET https://xxxx.service-now.com/api/now/table/sc_req_item?sysparm_query=request.requested_for%3Djavascript%3Ags.getUserID()%5Eactive%3Dtrue%5EnumberSTARTSWITHRITM4XXX931&sysparm...
Currently trying to send outbound REST messages using AWS sigv4 authentication. I have everything working in POSTMan but when I try to implement the same headers within ServiceNow, I end up with 502 errors. Can anyone assist? Thanks!