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Resolved! How to insert record to the sys_template table?

Hi!How can I insert a template record into the sys_template table via script?Data is coming from a Service Catalog request. I've started but not sure how to proceed to insert template information.var rec = new GlideRecord('sys_template');rec.initiali...

JLeong by Mega Sage
  • 3210 Views
  • 9 replies
  • 2 helpfuls

Universal Request not created from Create Request UI action

All services in our catalog are currently enabled to generate Universal Requests and are working as intended. However, when using the "Create Request" UI action from  Agent Workspace, the resulting Service Request does not generate a UR.  We would lo...

nmathew by Tera Contributor
  • 658 Views
  • 1 replies
  • 0 helpfuls

I have created new 13 groups moved to production

Hi Community, I have created new 13 temporary (Hypercare) groups & moved those to production for support , now they want me to include SLA on these 13 groups  Because they want to extract a few reports that is related to the SLA Is it possible? If po...

Srinivasu2 by Tera Contributor
  • 767 Views
  • 4 replies
  • 0 helpfuls

"Copy Universal Request " UI action is not working

Hi Everyone ,I am facing issue with UI action "Copy universal request". On Universal Request record if there is any emoji is present that time UI action is not working . and I want even there is emoji is present UI action for coping UR should work .I...

pranita-24 by Tera Guru
  • 431 Views
  • 1 replies
  • 0 helpfuls

field level ACL

"Secure the script type of fields with fields level access controls which allow only the System Admin users to write on script fields and it will also be applicable to any script type fields that are inherited from extended table"How can i create the...

shivaadapa by Tera Expert
  • 402 Views
  • 1 replies
  • 1 helpfuls

How to allow user to download published report to excel?

I've a report that is published. The link of that report will be shared with multiple users. When they access the link, i.e. https://<sitename>.service-now.com/sys_report_display.do?sysparm_report_id=xxxxxxxxxxxxxxxxxx They will see something like th...

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Nisar2 by Mega Guru
  • 802 Views
  • 5 replies
  • 1 helpfuls

Resolved! Comments in catalog task

I see catalog task table extends task table, but I can't see comments field in catalog task, I can only see worknotes field. How to get the comments field on the form?

girisht by Giga Contributor
  • 1071 Views
  • 5 replies
  • 2 helpfuls