Hello All, In the Change Request Table I want to have only those CIs based on category selected. Alternatively, if user selects CI related to say, Hardware then Category should also be automatically populated. How can I approach this? What's the...
Hi all, Having a strange issue with a simple UI Page. I've only got a bit of text and a list on the UI Page to display some guidance to the end user. On the last html list element I've a URL. However the URL link text will not keep a space with the l...
Hi, I need to set a rule for auto closing RITMs after 3 days of resolving. Below is the BR i am using. Please let me know why is it not working. (function executeRule(current, previous /*null when async*/) {autoCloseRequest();function autoCloseReques...
Hi All, How to set auto-reply/notification to user/requester if he/she responds to the notification email which will be sent when the incident moves to Closed state. Below notification is triggered when state changes to closed and user/requester gets...
Hi, How to auto approve time card and time sheet for particular one user and state should also show approved once time sheet is submitted from the timesheet portal .I have tried the below scripts but that state show only submitted for both time card ...
Hi there,I got a question about the refresh token when using Oauth2.0.I got it working, when I click the 'get Oauth token' link (and fill in username + password) i'm getting the oauth tokens in the Manage token table. 1 access token (expires in 1 hou...
Hello Experts. We have a business need for a particular change request to be approved by multiple assignment groups. I am open to creating a new change model just for this if I need to, but looking at adding a checkbox to our normal change process....
Hi, How can I hide the field highlighted below in the screenshot, Meeting Invitations.I was expecting to be able to hide this via the CSS in the instance of the widget but I've been unsuccessful in my attempts. For example I've tried hiding the Invit...
The following are the set values:<Catalog Client Scripts> Applies to: A Catalog Item Active: True UI Type: All Application: Global Type: onChange Applies on a Catalog Item view: True <Script Include> Name: KnowledgeAjax Appli...
When a user check in a Group Access ,then this two variable group name , do you want to add or delete to the above group, it's visible to userOtherwise it's will hide for two check in ITIL or Other Role.
Hi all, I have a Parent Form A and a Child Form B. The Child Form is connected to the Parent Form through a Related List on the Parent Form. When a user clicks on New on the Parent Form within the Related List, they are redirected to the Child Form....
Hello Experts, We have a requirement to upload an attachment using REST API. Below is the curl command:curl -X POST http://example.com/RESTws/uploadDocument?docTitle=Demo&eventId=3329-DIFFROU-20230712-088276&source=mysource -H "accept: */*" -H "Conte...
Hello! I am currently working on a UI builder page and have the following problem. The use case:Everytime when a new card (card base container) is clicked the "Email viewer" component should be updated with the email ID to view the email. The issue:T...
getting error as the attached screenshot when using the mentioned link "https://login.microsoftonline.com/afa47e89-9f96-46fd-a490-c5510c48d7c1/saml2"
Discuss' button is showing only for few modules in a single scoped application and also if i initiate the discussion for one particular incident, not seeing the button for other incidents ? Is it status specific ?No customizations are doneAppreciate...
