Can we get values from journal Field.

[subramani]

HI,

I need to restore two field values after a step operation.

Please advice me to get the two field values either from journal field ( Here comments in activity log ) or any other best way to restore it.

I don't want to create a dummy field to store it and get it back.

Thanks.

deepak.kanavikar@capgemini.com harishkumarmark.stangerctomasikalai

[Brad Tilton]

I'm not sure I completely understand this use case, but you can grab journal entry values by using getJournalEntry()

https://developer.servicenow.com/app.do#!/api_doc?v=istanbul&id=r_GlideElement-getJournalEntry_Numbe...

[subramani]

Thanks Brad.

But It will return all the fields. I need only two fields value from the Journal Entry, so that I can assign these values to my required field.

[Brad Tilton]

You're only running that on a specific field, so if you want the last to work notes you would do current.work_notes.getJournalEntry(2) or for comments you would do current.comments.getJournalEntry(2).

If you're looking for things like the last 2 fields that changed (i.e. assigned to or caller) then you'd need to query that from the history table as the journal entries are specific to the journal fields.