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Can we make changes in existing table in servicenow like Incident Table?

harshdeep
Tera Contributor

Can we add new fields or update anything in incident table using Build Agent?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @harshdeep 

Based on my experience, the answer is no. The reason is that the application we are creating using the Build Agent is a custom app, while the Incident table exists in the Global scope. Because of this scope difference, creating it through a cross-reference may cause issues. However, you can still try it and share your feedback

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @harshdeep 

Based on my experience, the answer is no. The reason is that the application we are creating using the Build Agent is a custom app, while the Incident table exists in the Global scope. Because of this scope difference, creating it through a cross-reference may cause issues. However, you can still try it and share your feedback

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

yes I tried but it failed to do the same. 

 

so my assumption was right.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************