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3 hours ago
Can we add new fields or update anything in incident table using Build Agent?
Solved! Go to Solution.
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3 hours ago
Hi @harshdeep
Based on my experience, the answer is no. The reason is that the application we are creating using the Build Agent is a custom app, while the Incident table exists in the Global scope. Because of this scope difference, creating it through a cross-reference may cause issues. However, you can still try it and share your feedback
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 hours ago
Hi @harshdeep
Based on my experience, the answer is no. The reason is that the application we are creating using the Build Agent is a custom app, while the Incident table exists in the Global scope. Because of this scope difference, creating it through a cross-reference may cause issues. However, you can still try it and share your feedback
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 hours ago
yes I tried but it failed to do the same.
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2 hours ago
so my assumption was right.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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