Can we open Requests which have been closed using Fix Script?

VIKAS45
Tera Guru

‎10-13-2023 11:06 AM

Can we open Requests which have been closed using Fix Script?

 

Can we rollback Fix Script which closed those Requests ?

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Sandeep Rajput
Tera Patron
Tera Patron

‎10-13-2023 11:09 AM

@VIKAS45 Please refer to this article and see if it helps https://www.servicenow.com/community/developer-articles/how-to-rollback-your-modifications-made-by-f....

 

Also the closed request can be opened via fix script.

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Danish Bhairag2
Tera Sage
Tera Sage

‎10-13-2023 11:42 AM - edited ‎10-13-2023 11:42 AM

Hi @VIKAS45 ,

 

  • You can navigate to script execution history from filter navigater.
  • Search the record which u executed. By sorting created (z to a) field.
  • Open the record. When u scroll below you should be able to see Rollback as an related link.
  • Click on it, a pop up will appear where u need to enter 'yes' & submit
  • All the changes will be rolled back.

 

Note : Rollback back option stays for only 4 hours post which the it will disappear from your record.

 

Mark my answer helpful & accepted if it answers your question.

 

 

Thanks,

Danish

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