The CreatorCon Call for Content is officially open! Get started here.

Can we refresh a widget when query parameters changes in the URL in service portal

akhil_kusa
ServiceNow Employee
ServiceNow Employee

 

I am trying to navigate within nested options in the mega menu. When I click on any option in the mega menu, I can navigate to the next page as expected. However, once on the new page, if I click on another option in the mega menu, I am unable to navigate to that location, even though the query parameter in the URL changes appropriately to that location.

Example: When I'm on the "Track Requests" section of the mega menu and click on "All," I can navigate to the expected page without any issues. However, when I try to access "Created Requests" or "Closed Requests," the query parameters in the URL change appropriately, but I'm not able to navigate to the desired widget position.
In short, the query parameters which were sent are not captured by the widget, hence not directing me to the desired position.

 

The query parameters in URL are updated because, I have updated the option record (eg."Created Requests" or "Closed Requests") in sp_rectangle_menu_item.list with respective URLs.

 

Is there a way to refresh the widget when the query parameters in the URL is updated. or is there a different approach. Appreciate any help on this. 

 


PS: I am using Portal Data List widget

 

@Chuck Tomasi @Ankur Bawiskar 

akhil_kusa_1-1723436998264.png

 

akhil_kusa_0-1723436921237.png

 

0 REPLIES 0