Can we search for catalog variables in the Global Search

[mdash]

Hi,

Can we search for Catalog item variables (from sc_req_item) in the global search?

I have added the sc_req_item as a test search table. But this does not show up any result.

Any idea?

Thanks.

[Himanshu Dubey]

Hi mdash,

Yes you can search it there is a system properties for global search inside properties there are list of tables which are excluded from global search see below link.

https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/search-administra...

Please mark correct and helpful if it helps in any way

Thanks & Regards

Himanshu Dubey

[Arjun31]

Hi mdash,

Yes, you can search your catalog variables through global search but for this, you have to add some configurations.

Go to System Definition--> search groups --> Text search group.

Create a new record, name it and save it. In a related list, you will find Text Search Table.

Create a new record and select the table you want to add, update it and now you can search catalog variables through global search.

As I have added the table sc_item_option for catalog item variables.

Please mark correct and helpful if it helps in any way

Thanks & Regards

Arjun Shinde

[mdash]

Thanks Arjun.

So, if I add sc_item_option as an entry, will it show the linked RITM number as well? Because that's the main requirement. If I submit a new request for a laptop and later search for laptop name(used in the RITM), I want to be able to see the RITM associated with the laptop.

[mdash]

Update: I added your recommended way and I can see the "option" record.

But it does not show the RITM directly. Also, I could see that sc_req_item was not an available option in the list of tables for text search.