Can we set conditions on catalog client scripts?

[gnunez]

Hello all,

I am creating a catalog item and the first question is "Are you opening this request on behalf of someone else?" if they select No then I want the catalog client scripts to trigger because it'll prepopulate the other fields with first name, last name, employee id, etc. If they select Yes I do not want the client scripts to trigger because the user should fill out those fields manually.

Are conditions on catalog client scripts possible or would anyone recommend another best practice for this scenario?

Thanks in advance,

Grace

[Ashok Katam · Accepted solution]

Can you try this if your issue not solved yet.
I assume OPENED_BY field is there on catalog item and it already have the current user's record

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading || newValue === '') {
		return;
	}
	var request_behalf = g_form.getValue('request_behalf');
	if(request_behalf == 'request_no'){
		g_form.setValue('first_name', g_user.firstName);
		g_form.setValue('last_name', g_user.lastName);
		var emp = g_form.getReference('opened_by', setEmpID);
	}
	else
		return;
}
function setEmpID(emp){
	g_form.setValue('empid', emp.employee_number);
}

[gnunez]

Hi Ashok,

I disabled the catalog client scripts I had in place to prepopulate the fields and added a new script like yours above and added the other additional fields and got it working!

Thank you again for all your help!

-Grace

[gnunez]

I also changed the script for one of the other populated variables because they need a condition on when to trigger

For first name I have the below:

[Ashok Katam]

https://docs.servicenow.com/bundle/istanbul-application-development/page/app-store/dev_portal/API_reference/GlideUser/concept/c_GlideUserAPI.html

the above page shows how to retrieve first name, last name etc using g_user in client scripts

[gnunez]

By the way I switch my conditions on my original post. If yes then catalog client script should not trigger and vice versa.