yes you can achieve it .
i am assuming here you just need to know if the record producer has been submitted from portal or not. here we will use sp_log table.
if yes follow the below step.
Create one event here
Go to module system policy >> Events >> registry.
Screenshot for reference.
Now create one script Action:
Go to module system policy >> Events >> Script Actions
var ID = event.parm1;
var grsp = new GlideRecord('sp_log');
grsp.addEncodedQuery('type=Task View^id='+ID);
grsp.query();
if(grsp.getRowCount() >0){
var gr = new GlideRecord('incident');
gr.get(ID);
gr.work_notes = 'Record as been created from portal RP';
gr.update();
}
Now create one before business rule on incident table to trigger the eventQueueScheduled().
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var gdt = new GlideDateTime();
gdt.addSeconds(4);
gs.eventQueueScheduled('rp.portal',current,current.sys_id,'Scheduled ' + gdt.getDisplayValue(),gdt);
})(current, previous);
Note: Now whenever you will submit the record producer from portal, incident work notes will get updated . you can set the field value as well eg: contact type as service-portal .
Hope it will help you.
If my answered helped you , kindly mark it as correct and helpful.
