Can we write client script/UI Policy for Record producer?

[Tamil5]

Hi All,

I have a record producer page where end user can create Change Request without any high level roles.

Created the record producer page exactly same like real CR form ( I meant the number of fields).

We have some custom fields that should be visible only based on the Category & Subcategory selection.

But currently it is visible all the time, and I don't know how to make it in Record Producer form.

Can anyone please advice.

Thanks

Prici

[Manoj Kumar16]

Yes you can write a UI policy for that.

In the UI policy you need to give a condtion if category is xyz then   set the UI action- visiblity false for the particular field which you want to hide.

You can refer this document-

http://wiki.servicenow.com/index.php?title=Service_Catalog_UI_Policy#gsc.tab=0

[Tamil5]

Hi Manoj,

Thanks for the quick response.

Are you sure it will work on the Record Producer form, I don't think so.

Why because, I already have a UI Policy which will make my custom field as Mandatory based on the Subcategory selection on a CR form.

It is working fine in the Change form but not in Record Producer page.

So it seems the UI policy/ Client script which we are writing will not be applicable on the Record Producer page.

Also I need to know can we create a custom button on the Record Producer form ? (like Request for Approval)

Please advice.

Thanks

Prici

[DilipKumar DJ · Accepted solution]

Hi Pricilla,

Your UI policies/client script written on Incident/Change table will not reflect in Service catalog record producer. You would need to go to Catalog UI Policies / Catalog client script and rewrite the script for respectice record producer catalog item.

[Tamil5]

Hi Dilip Kumar,

You are awesome its working.

Also I need help on the below queries as well,

1. Can I create a custom button in my record producer form ?

Currently it contains Cancel & Submit, I need "Request For Approval" button, can I make it ?

2.   Is it possible to modify the Cancel & Submit button places ?

Right now the buttons are not looking good, Cancel button is in the Left end & Submit button is in the Right end.

Sometime users has to scroll the page horizontally to see the Submit button.

Please advice

Thanks

Prici