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04-23-2019 12:16 PM
Our email notifications are pretty bland and our business folks would like to see the company logo attached to inboud email notifications.
Please advise if this can be done and how. Thanks.
Solved! Go to Solution.
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04-23-2019 12:27 PM
You can write email notifications in HTML and refer to the company logo in an IMG tag after you upload it to ServiceNow:
- Choose Content Management > Images.
- Click New to create a new image. The Images form opens.
- In the Name field, enter the new image's filename (such as company_logo.png).
- In the Images field, click Click to Add. A Choose an Image File page opens.
- Click choose a file and upload the company's logo.
When you have created the Image record, you can use the file in an email notification's HTML template, like this:
<img src="company_logo.png" width="<yourimagewidth>" height="<yourimageheight>" />
The notification will look in Image records for an image whose name matches the src attribute.

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04-23-2019 12:27 PM
You can write email notifications in HTML and refer to the company logo in an IMG tag after you upload it to ServiceNow:
- Choose Content Management > Images.
- Click New to create a new image. The Images form opens.
- In the Name field, enter the new image's filename (such as company_logo.png).
- In the Images field, click Click to Add. A Choose an Image File page opens.
- Click choose a file and upload the company's logo.
When you have created the Image record, you can use the file in an email notification's HTML template, like this:
<img src="company_logo.png" width="<yourimagewidth>" height="<yourimageheight>" />
The notification will look in Image records for an image whose name matches the src attribute.
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04-26-2019 11:08 AM
Thank you Rodgers. It's working as expected now.
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04-26-2019 11:10 AM
take a look at this thread.
https://community.servicenow.com/community?id=community_question&sys_id=2d50f75bdbb0f3c814d6fb243996194b
Please mark my response as correct and helpful if it helped solved your question.
-Thanks
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03-14-2021 11:04 PM
Hi,
I want to add logo as svg image can anyone direct me how to do in notifications