Can you add a company logo to email notifications?

msmo
Kilo Guru

Our email notifications are pretty bland and our business folks would like to see the company logo attached to inboud email notifications. 

Please advise if this can be done and how. Thanks.

1 ACCEPTED SOLUTION

Rogers Cadenhe1
Giga Guru

You can write email notifications in HTML and refer to the company logo in an IMG tag after you upload it to ServiceNow:

  1. Choose Content Management > Images.
  2. Click New to create a new image. The Images form opens.
  3. In the Name field, enter the new image's filename (such as company_logo.png).
  4. In the Images field, click Click to Add. A Choose an Image File page opens.
  5. Click choose a file and upload the company's logo.

When you have created the Image record, you can use the file in an email notification's HTML template, like this:

<img src="company_logo.png" width="<yourimagewidth>" height="<yourimageheight>" />

The notification will look in Image records for an image whose name matches the src attribute.

View solution in original post

5 REPLIES 5

Rogers Cadenhe1
Giga Guru

You can write email notifications in HTML and refer to the company logo in an IMG tag after you upload it to ServiceNow:

  1. Choose Content Management > Images.
  2. Click New to create a new image. The Images form opens.
  3. In the Name field, enter the new image's filename (such as company_logo.png).
  4. In the Images field, click Click to Add. A Choose an Image File page opens.
  5. Click choose a file and upload the company's logo.

When you have created the Image record, you can use the file in an email notification's HTML template, like this:

<img src="company_logo.png" width="<yourimagewidth>" height="<yourimageheight>" />

The notification will look in Image records for an image whose name matches the src attribute.

msmo
Kilo Guru

Thank you Rodgers. It's working as expected now.

take a look at this thread.

https://community.servicenow.com/community?id=community_question&sys_id=2d50f75bdbb0f3c814d6fb243996194b


Please mark my response as correct and helpful if it helped solved your question.
-Thanks

Lahari
Kilo Contributor

Hi, 

I want to add logo as svg image can anyone direct me how to do in notifications