Can you add a company logo to email notifications?

msmo · ‎04-23-2019

Our email notifications are pretty bland and our business folks would like to see the company logo attached to inboud email notifications.

Please advise if this can be done and how. Thanks.

Rogers Cadenhe1 · ‎04-23-2019

You can write email notifications in HTML and refer to the company logo in an IMG tag after you upload it to ServiceNow:

Choose Content Management > Images.
Click New to create a new image. The Images form opens.
In the Name field, enter the new image's filename (such as company_logo.png).
In the Images field, click Click to Add. A Choose an Image File page opens.
Click choose a file and upload the company's logo.

When you have created the Image record, you can use the file in an email notification's HTML template, like this:

<img src="company_logo.png" width="<yourimagewidth>" height="<yourimageheight>" />

The notification will look in Image records for an image whose name matches the src attribute.

Rogers Cadenhe1 · ‎03-15-2021

Follow the same process I described in accepted solution. It works for SVG files in addition to PNG, JPG, and GIF.