Can you add the Service Catalog to Agent Workspace?

[Bidduam]

We are about to upgrade to Madrid and I've been playing in a personal instance to get ready for it, I notice it is very easy to create a new incident, but not as simple to create a new service request based on our service catalog.

Does anyone know how to add a shortcut / list / link / button (some simple way) for our agents to get straight to out service catalog page the same as they would if they used the more traditional ServiceNow page?

EG:

[TuanAnh Nguyen]

Any solution found ?

Please update

[Martin Timko]

Hello there,

and do they have some kind of catalog roles? Can these users order some items from UI16/Service Portal?
If no, try to add suitable roles.
If yes, then it's strange.

It works for me. User who can order item from UI16 and/or from Service Portal pages can also order item from AW.

-Martin

[Kev9]

Hi Martin,

Yes, they can order via UI16, Service Portal and even more strangely have the option to create a request from interactions & incidents in Workspace without any issue.

[Rhodri]

Hey Kev,

Did you find a solution to this in the end? I did the same as above and have the same issue you did, a non-admin ITIL user can see the service catalog when they use the "create a request" ui action but "new catalog item" isn't displaying with the + icon.

Cheers! Rhodri

[Rhodri]

Just as an update I figured this out, by adding the role "awa_agent".

It wasn't this role, it was "Catalog_editor". Please see my other answer for a solution that doesn't need this.