Can you assign more than one Category to an Article in the Knowledge Base?

[Ruthann Swain]

In building our our Knowledge base we are considering building our categories around roles. But some roles use the same articles/artifacts. Is there a way to assign an article to more than one category? For example an IT manager may need to use the same article as a business process manager. So we would like that article to show for both the category "IT Manager" and for "Business Process Manager." Open to other suggestions too. 

[Mark Roethof]

Hi there,

In the out-of-the-box setting, no.
Category is a reference field on the Knowledge Article form. Therefore, a Knowledge Article can only be linked to one category.

If you want to change this, you should consider a many-to-many relation between Knowledge Articles and categories. Though, investigate the implications of this. For example, what effect would this have of the Knowledge Widgets? Etc..

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[andersbogsjo]

Hi Ruthann!

This will come in the next Family Release.

Baed on Information in this Idea

Possibility to add an article to multiple categories

Regards

Anders

[Mikael Karlsson]

Has anyone seen any documentation regarding if this has been released yet or not?

[Sarah Travis1]

I am also looking for any documentation on this feature as we need it for a customer request.  The idea mentions the next release 12 months ago.  We are on San Diego and I don't see a way to set multiple categories, and I don't see it mentioned in the Tokyo documentation for the article form.