Can you attach a word document or PowerPoint document within Embedded Help

[matthew_hughes]

I understand that you can attach word documents and PowerPoint documents to Knowledge Articles within ServiceNow, but I was just if it was possible to attach it to the Embedded Help Content. See example below

 

In the above example, I want to able attach a PowerPoint presentation on the Embedded Help content highlighted in red. So when the user clicks on it, they will be able to view the documentation. So I was just wondering if it was possible to do this. 

[Louis Savalli]

I was able to attach a document to the embedded help article, then created a link within the article to the attached document.  The end result was that when the user clicked the link, the document was automatically downloaded.  I'd love to know if there is a better way.

[matthew_hughes]

Hi Louis,

Thanks for your reply. Do you have a screenshot of the code that can be applied to the embedded help?

[Louis Savalli]

Here's the source code from the embedded help article.  The attachments were attached to the help article itself.

<h1 class="title topictitle1 sectiontitle"><a title="intro" href="sys_attachment.do?sys_id=0b57490cdbc340109e6f61ca0b961945" rel="noopener">Introduction to ServiceNow and General Navigation</a></h1>
<h1 class="title topictitle1 sectiontitle"><a title="How to Create a Dashboard" href="sys_attachment.do?sys_id=69cbc100db0740109e6f61ca0b9619fb">How to Create a Dashboard</a></h1>
<h1 class="title topictitle1 sectiontitle"><a title="How to Create a Home Page" href="sys_attachment.do?sys_id=b9cbc100db0740109e6f61ca0b9619fc">How to Create a Home Page</a></h1>