Hi Team,If same inactive owner(testuser1) having multiple knowledge base records(Email,Knowledge,IT) in Knowledge base table, then we have to send only one notification to a particular DL (ABCD@servicenow.com) that owner is terminated for all these k...
Hello all, I’m trying to update the caller field from the short description of the record in Flow Designer. The flow is triggered by an inbound email, but the email is created by a service account, so the caller field is blank. When the incident is c...
Hi Experts! I have created a flow designer to get Incidents created via Alerts received. I have a requirement where if the Alert description has letter "CN" then the INC configuration item have an Application CI with sys ID "X". I am trying to acces...
var WorknotesUpdater = Class.create();WorknotesUpdater.prototype = {initialize: function() {},// Function to update worknotes for an incidentupdateWorknotes: function(currentIncident, additionalNotes) {try {if (currentIncident && additionalNotes) {va...
We have a number of standard change templates with predefined journal entries, such as:JustificationBackout PlanTest PlanWe would like to make these fields 'read only' for certain templates. I have tried creating 'read only' UI Policies where the tem...
We use knowledge blocks to add headers to the top of our knowledge articles that display the company logo. Our customized portal page reads the text of the knowledge block then displays it on the knowledge article short description field / body_summa...
Hi All, I have this requirement where I have set up one scheduled import and It runs once a month. But the thing is previously we used to send only one csv file to get attached to the data source using rest api. Now we are sending more than one file ...
When I specify a default value for this multiple choice variable, it keeps duplicating what I specified. I also put quotation marks around it, and it still duplicates.
Hi everyone, I have an Onboarding Order Guide that allows for our hiring supervisor to submit, for example, one business application request, but not multiple unique entries. If I change the Quantity in the Rule, it does not actually allow multiple ...
Hi Team, We are facing an issue with UI Action in the agent workspace. We have a button and if it clicks, it will reload the page and creates a record on 'x' table in normal(ITIL) ticket view. But when comes to the same button in workspace it is not ...
Hello All, Could anyone please explain what DocuSign is and how it is used in ServiceNow, and please explain in how many ways we can integrate that, and please provide a step-by-step process? Thank you so much in advance. Kind RegardsBhuvana
I have a requirement to create ritm through catalog item and from RITM change is created and from change change task.Everything i have done using workflow and linked RITM to change req using below code in create task activity.task.u_parent_requested_...
Hi All, I have created a record producer to allow users to submit a change request. What I am wondering is how can I send an email to a specific group once the record producer has been submitted? Along with the change details. Can this simply be don...
Good day! We would love to add Manager Hub to the Service Portal. What is the first step in doing this? I just installed the plugin for Manager Hub, what is next? I could use a really good how to because what I have found so far, has not helped me at...
HelloWhich is the best way to use the service catalog to link to create a request in the service portal?What I want is to open the service catalog and maybe have a section that I can link to create a request in the service portal. Any idea
