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Resolved! I can't update the choice list

Hi All, I have a field called state, I made all the existing choice list as False and added a new member in the choice list, but still the old list shows up and is not updating with the new member. Kindly help.  RegardsSuman P.

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I have one requirement on Incident List View

Hi There,    I have one requirement, in that i need to Auto populate caller's Department, and Email after selecting Caller.And i have achieved this by Dot walk to user Table. And which is working, But now what i need to do is, i need to show these fi...

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Mani60 by Tera Contributor
  • 1540 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to Close RITM only after catalog tasks are closed

Hi All, I have a catalog item workflow as below. Here the catalog tasks will be triggered through Run Script activity. And the issue is that the RITM is getting completed as soon the catalog tasks are created. I want the RITM to get completed only af...

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Joshuu by Kilo Sage
  • 1512 Views
  • 2 replies
  • 2 helpfuls

I created email notification and having issues with the Hyperlink

Hello I created an email notification with a clickable hyperlink that users can click, and it will redirect them to the change request. The hyperlink works as intended but I am needing help customizing it to look how I want it. Current look is "Click...

_Alex by Tera Contributor
  • 1112 Views
  • 2 replies
  • 0 helpfuls

Resolved! Populate a field by DOT-WALK via REST

Hello,We have a requirement to create an incident record on another ServiceNow instance and populate the Caller using a user_id via REST Integration. We are using the user_id because the sys_id's in both instances do not match up. Also, we cannot sen...

mballinger by Mega Guru
  • 2973 Views
  • 5 replies
  • 1 helpfuls

Script for Only Visible Variables from Request Form

Afternoon, So I am testing a script and writing variables to the REQ comments when a request is submitted.  This works, but it's writing variables that are hidden on the request form because they have data in them (scripts populating data in the fiel...

Resolved! rAuto populate list collector on a catalog item

I'm trying to auto populate a list collector for contacts on a catalog item. The contacts should be populated when the account and group field that's on the form are populated.I have 2 issues:1. The list collector is mapped to contact table and there...

MS12 by Kilo Sage
  • 1688 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to tackle a HUGE backlog

A team within our organization reached out because they have found themselves heavily under water with nearly 1500 RITMs in their queue. Initially they need to get a grasp on exactly what is in their queue which I can help them do with Dashboards and...

Community Alums by Community Alums  
  • 2964 Views
  • 1 replies
  • 4 helpfuls

Choice List Table not showing

Hello Community,         I have a choice list variable on my incident form. In the dictionary record for this choice field, i am trying to select a choice table. The table i am attempting to select is a custom table and it does not show up as a choic...

Ken83 by Mega Guru
  • 3226 Views
  • 2 replies
  • 1 helpfuls

Resolved! List collector is not showing all values in the available box

Hi,We have list collector variable pointing to custom table which will pull all values (a to z) based on the reference qualifier. Available box is showing till G letter if we scroll to complete bottom of the box and it will show z letter only if sear...

reddy8055 by Tera Contributor
  • 2221 Views
  • 3 replies
  • 2 helpfuls

Resolved! Understanding ACLs and Debug

I'm feeling really dumb at the moment. We are getting our CMDB up and running.I've verified all the data points and integrations, so data is getting in and updated automatically.The OOB has CMDB editable by any user with ITIL.   I've removed that and...

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EricG by Kilo Sage
  • 2355 Views
  • 3 replies
  • 3 helpfuls