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Show Attachments on Service portal attached to request/RITM

@Pranav Bhagat Hello All ,Requirement is to show Attachments attached to Request , RITM in the portal view , So in the Approval page I need to Show attachments , I have created 2 BR's to Pass the attachments from RITM to approval record & Request to ...

Community Alums by Community Alums  
  • 2208 Views
  • 2 replies
  • 0 helpfuls

Resolved! Need to open content item in same window/tab

Hello I have a requirement where i need to open content item in same tab. Is it possible to open in same tab/window. Kindly let me know if anyone came across this scenario.   Thanks Akash

R Akash by Kilo Expert
  • 7121 Views
  • 15 replies
  • 2 helpfuls

Default sort order to override last user sorted preference

Hi All,I am trying to set a default sort order for a table, which has to override last sorted column by any user. Ideally service now remembers the last sorted column by users and display the list as per his last setting when he logins back. I want t...

farci by Mega Expert
  • 6053 Views
  • 5 replies
  • 2 helpfuls

I GlideQuery conditional where

I want to be able to include an additional where clause based on a condition, so I tried something like thisvar gq = new global.GlideQuery('sys_user').limit(10).where('active', true); if (role_required==true) gq.where(new global.GlideQuery().where('...

Colleen by Tera Expert
  • 1189 Views
  • 2 replies
  • 0 helpfuls

Servicenow Indexing - Dot walking

Hello All, How does indexing work in case of query condition where dot walking is used? eg.var a = new GlideRecord('tablename');a.addQuery('field.field2.field3',true);a.query();

Test Management import/export tests

I want to start using ServiceNow Test Management 2.0 for my UAT manual tests during client deployment. We have a number of tests existing that we would need to be imported to Test Management Tests, with their steps.  Also, not all of our clients test...

Steve212 by Tera Contributor
  • 4212 Views
  • 6 replies
  • 4 helpfuls

Resolved! Service Portal and Table Form

Hi,I have this problem that i'm new to service portal and i want to create an menu header that contains an menu item that opens my table form but i don't know how to it

Resolved! Widgets and CSS - position based on one another

Hello! I have a page in Service Portal that shows information about a request to a user (this is a widget). To the right of the same page are two additional widgets, one widget with available actions and beneath it, widget that has a timeline. I want...

SNNoob by Mega Guru
  • 3570 Views
  • 5 replies
  • 0 helpfuls

How to send image from a rest api to external system

I have a requirement to send photos from live_profile table to external system. Using Rest API Explorer I tried to create REST API on live_profile table but in the response there is no value setting in the photo.I also tried to build api url on sys_u...

Poorna7 by Tera Expert
  • 1540 Views
  • 1 replies
  • 0 helpfuls

Resolved! Notification is not trigger on case table

Hi All, On insertion of a new case on "sn_customerservice_case" table, a notification will be triggered, but this is not working from past 4 days. We even tried creating a new notification but it is also not triggering. This issue is only on case tab...

Madhuri8 by Tera Expert
  • 2716 Views
  • 6 replies
  • 0 helpfuls