Hello All,Please help me I'm a begineer of servicenow developer.Currently I am looking to create a CI graph for a year (Jan-Dec) from a "Report" (Reports- Create New).But as it stands, it only shows the months for which CI data is registered (May, Oc...
Hello, I need to get the list of close codes (aka "Resolution codes") for an incident using a REST API.I've found that I can GET this list from this endpoint:https://instanceId.service-now.com/api/now/table/sys_choice?name=incident&element=close_code...
When previewing my update set I get the following error: "Cannot commit Update Set 'UPS - SSW - Human Resources - STRY0248851 - Quick Links - 1(EmCtrEx)' because: Update scope id 'global' is different than update set scope id '9f678ed6c3003010069aec...
I have created one script include and checked the checkbox "Client Callable" aslo, but now when i am trying to save the script inculde its showing one pop up and asking for the user role to add. Please see the below mentioned scrensht and tell me wha...
Hi All, I have requirement to pop-up a message or alert if I click or hover mouse on a field? Can we do it ? How ? Thanks. Regards, Virendra
Hello, We are trying to integrate an external system access request with ServiceNow (Tokyo). As part this we want to open sc request in SNOW. For same, can you help us know what should be the specific access which we should give to the service accoun...
For some reason in flow designer when comparing strings (even if they are equal) always evaluates to false. I tried trimming and changing the case to upper and lower as well, but nothing worked.
It has been reported that our users on macs cannot see the details of CAB meeting invites sent from the CAB Workbench. While investigating further, I found some other oddities. When I open an invite in:Outlook for Windows:Entire message is displayed ...
Hi All , After the upgrade from Rome to Tokyo in the walk up 'Schedule appointment' button is greyed out in service portal. i Have also repaired the appointment booking plugin but still it didnt work.
Hi All,I want to make 3 fields editable on RITM and sc task both and when RITM closed it should be read only. I have tried this with UI policy and catalog script but when RITM or SC task closed those fields are not becoming read only. So ideally it ...
HiI want to try out the data source of type 'Custom (Loaded from script)'. Is there any place where I can get a sample of the same to get the basic idea of its syntax and other rules?
In our Rome instance when a user initially saves/submits a change the Calculate Risk BR triggers and assigns risk based on risk conditions. We are upgrading to Tokyo and seeing that this BR does not fire. The condition does not seem to be met. ****C...
Hello Community, I've got the scripted api resource:(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { gs.warn("request.body = " + JSON.stringify(request.body)); // returns '{}' })(request, response); Whatever I try, re...
Hi All, The below option is visible in the DEV instance but its not showing in the Production. Please help me where i have to see this configuration. ThanksRamesh R
My process flow is somewhat like this - Step 1 - Create incident task and add attachment (e.g. File 1) to the taskStep 2 - Trigger the process to Send incident task details along with attachment to a third party using outbound REST integrationStep 3 ...