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Integration with ServiceNow and third-party application

Hi All, We have a requirement where we need to integrate of 3rd party application with the service nowThere is an API that will gonna get triggered from the 3rd party application that eventually hit the service now tool, when it hits the service now ...

Amit Kishore by Tera Contributor
  • 4394 Views
  • 2 replies
  • 2 helpfuls

REST API payload format error with 500 response

Hi all,I have created an integration definition with the script include where it calls to action and returns payload, and this integration definition is used in a flow.  When I test the flow with RITM it returns error 500 saying "Method failed: (/v1/...

IVB2020 by Kilo Contributor
  • 1351 Views
  • 1 replies
  • 1 helpfuls

Resolved! I can't update the choice list

Hi All, I have a field called state, I made all the existing choice list as False and added a new member in the choice list, but still the old list shows up and is not updating with the new member. Kindly help.  RegardsSuman P.

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I have one requirement on Incident List View

Hi There,    I have one requirement, in that i need to Auto populate caller's Department, and Email after selecting Caller.And i have achieved this by Dot walk to user Table. And which is working, But now what i need to do is, i need to show these fi...

Mani60_0-1674108984247.png Mani60_1-1674108984295.png
Mani60 by Tera Contributor
  • 1541 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to Close RITM only after catalog tasks are closed

Hi All, I have a catalog item workflow as below. Here the catalog tasks will be triggered through Run Script activity. And the issue is that the RITM is getting completed as soon the catalog tasks are created. I want the RITM to get completed only af...

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Joshuu by Kilo Sage
  • 1512 Views
  • 2 replies
  • 2 helpfuls

I created email notification and having issues with the Hyperlink

Hello I created an email notification with a clickable hyperlink that users can click, and it will redirect them to the change request. The hyperlink works as intended but I am needing help customizing it to look how I want it. Current look is "Click...

_Alex by Tera Contributor
  • 1112 Views
  • 2 replies
  • 0 helpfuls

Resolved! Populate a field by DOT-WALK via REST

Hello,We have a requirement to create an incident record on another ServiceNow instance and populate the Caller using a user_id via REST Integration. We are using the user_id because the sys_id's in both instances do not match up. Also, we cannot sen...

mballinger by Mega Guru
  • 2975 Views
  • 5 replies
  • 1 helpfuls

Script for Only Visible Variables from Request Form

Afternoon, So I am testing a script and writing variables to the REQ comments when a request is submitted.  This works, but it's writing variables that are hidden on the request form because they have data in them (scripts populating data in the fiel...

Resolved! rAuto populate list collector on a catalog item

I'm trying to auto populate a list collector for contacts on a catalog item. The contacts should be populated when the account and group field that's on the form are populated.I have 2 issues:1. The list collector is mapped to contact table and there...

MS12 by Kilo Sage
  • 1689 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to tackle a HUGE backlog

A team within our organization reached out because they have found themselves heavily under water with nearly 1500 RITMs in their queue. Initially they need to get a grasp on exactly what is in their queue which I can help them do with Dashboards and...

Community Alums by Community Alums  
  • 2966 Views
  • 1 replies
  • 4 helpfuls