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User Criteria to EUC device

Hi Community, I've a requirement to make the user criteria for the one of the Quick links. Any suggestions how to create a new user criteria for the below condition?  TIA.Users with EUC device (u_type_of_device=EUC^owned_byISNOTEMPTY^install_statusIN...

Janu sree by Tera Guru
  • 796 Views
  • 11 replies
  • 0 helpfuls

Resolved! How to use startWith() .

Hi All, var wsOptions4 = 'BR'; var identifer = g_form.getValue('current_shift_identifier'); if (wsOptions4.indexOf(identifer) >= 0) { g_form.setVisiable('test');} I want to use startWith() to search starting BR in the identifier 'var', can you guide ...

chandan31 by Tera Contributor
  • 1510 Views
  • 11 replies
  • 2 helpfuls

I am trying to import csv file

Hii Community, Hope you all are doing good; I am importing the csv file. and I am facing some of the data is not fetching to another instance. so please guide me how I will upload all the data in one time.  Thanking you, gs.info- {ServiceNow Develope...

ITSM suite Certification

Hi Team,Please any one guide how to complete the below step in ITSM professional suite? I tried many times. But didn't able to complete this one. Can anyone suggest step by step procedure how to complete this?

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sree42 by Tera Contributor
  • 1578 Views
  • 5 replies
  • 0 helpfuls

Excelにexportする時にassigned_toフィールドのnameの値をsys_idの値に変換したい

①excelにexportする時にassigned_toフィールドのnameの値をsys_idの値に変換したいが、どこでどういうスクリプトを書けばいいかわからない。わかる方教えてください。 例)assigned_tobob mary    → 963846edkf98sftom soya.   → 89ek8430kgre9gr②exportする時にassigned_toフィールドのnameの値をsys_idの値に変換するのが難しいのであれば、export前にbusinessruleでスクリプト...

How to enable dark mode in agent workspace

In UTAH version, can we able to enable the dark mode ?I tried to change the PROFILE>PREFERENCES>THEME, it working for everything..but it's not applied for agent workspace . Can anyone pls guide me how to do it.

Customizing my request widget

Team, Is there anyone who have cloned and customized the my request widget to show incidents and requests separately? For example, under view we should have option called open incidents which lists incidents which are in state open and closed inciden...

dmi95 by Tera Expert
  • 1507 Views
  • 6 replies
  • 3 helpfuls

Resolved! Scope of impact due to export limit increase

Hi. I am trying to change the Export Row Limit for exporting .xlsx format files from 10,000 to 20,000 from "Import Export" in "System Properties".How does this change affect my instances and to what extent?

__ __2 by Tera Expert
  • 1279 Views
  • 4 replies
  • 3 helpfuls