I am trying to create a catalog item where I use a variable, Rich Text Label, as a way to provide a template for users when submitting the ticket. The URL points to an .xlsx document that resides on our Teams page. Is there any way within the variabl...
Hello SN Community. In previous processes I have been able to use Python with the API to download incident reports, create and update incidents, as well as add files. What I was looking for was to try to carry out a process in which the following ...
Hello, I am trying to write a BR that runs when a product is deleted and makes queries related to that product inactive. For some reason this is not working, any help appreciated Thank you
How do you indicate a control issue or observation is a SOX deficiency or material weakness? We can create observations and issues but need to be able to identify deficiencies and level of severity of the deficiency.
Is it the default, OOTB behavior that for ANY email reply to an Incident Resolved notification email, the Incident will be reopened? I have seen many posts indicating that it should require "Please reopen" in the subject line, but I've seen no confir...
I have an onSubmit script within a single-row variable set (Applies to: Variable Set) that checks a particular variable and if there are less than two people selected, it provides an error and doesn't allow submission. That variable set is active if ...
Hi Guys, I want to have my order guide as two step in service portal instead of 3 steps.So I have checked TWO STEP checkbox as true in order guide. But still I see 3 steps order guide in Service portal.Kindly help me to configure 2 Step order guide i...
I have two variable sets that I need to set to read only=false. Currently, those variable sets have been used for other catalog items, I've tried to use catalog client scripts but is not working any idea?
I have had an issue for a while where external users are not able to attach anything to catalog items in our CSM portal. Essentially if I impersonate someone and go to attach a file I will get the File Explorer open to choose a file but then nothing ...
Hello, ServiceNow community,I've encountered an issue where the list of values from the cmdb_ci table is not showing up in the "Configuration Item" field on the Incident form. However, these same values do appear when I use the same "Configuration It...
I have created a flow that will create a incident based on inbound email. However I am not sure how to attach the attachments from the email to the incident. Any suggestions?
Hi,I am not sure I am putting this in the right forum but hope someone can assist.I have created 2 notifications to send to ITIL users that have not logged in for over 30 days and 60 days. Scenario 1:ITIL user has not logged in for over 30 daysEvent:...
I want to put the "Not Applicable" option as the last option in a Survey Template question? There is an option to "Allow not applicable" on a survey question, but it looks like that option is first in the list always. Is it possible to move this opti...
Hi,so I am trying to build a Template for Status Report of the Customer Project in the PowerPoint for the customer manually. I want to update the link of the ${repeat_slide} of Risks.CURRENT: "https://servicenow.com/distinctionFlag=related/childTable...
I have tried usng multilple ways but am unable to do this. I want the user to upload any excel file into the Change Request and immediatley the data should be parsed into a table. I am doing all through one single Business Rule ? is this right way ? ...
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