Can you call a record producer from a module link and have it open in the same frame?
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09-25-2015 07:37 PM
I need to call a record producer to open an incident. I need to call it from a module link in the left navigation pane. Is there a way to do this and have it open the RP in the current frame. Calling the record producer by it's sysid opens the RP in a separate browser window so that is less than desirable.
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Scripting and Coding
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09-25-2015 08:18 PM
Hi Curtis
Try to see how OOB 'New' Ui action on incident table is configured for 'create new' module under incident application in self service view for ess users.
It will help you built on that framework.
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09-25-2015 09:12 PM
I just created a module of type 'url from argument' and pasted this in the url
/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=67010d4c0f828200781ccf8ce1050e56
This seems to open me the record producer on the same page. Are you trying the same?
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09-26-2015 02:58 AM
I figured this out...although I don't know why the behavior is different. To solve, I copied the oob New Incident Module that exist under incident and placed my url call in it. This works perfectly.
Before, I created my own module and called the url. This called a separate browser. I have looked at both ways and the module records look exactly the same. Why does copying the OOB module work, but creating your own calls a new browser?
