Can you clear a field value using a flow action

Bidduam
Tera Guru

I have a field on a record eg:sys_user record and I want to clear whatever value is in a field before I am going to update it later (so I know it won't just add to what is there when it is updated later)

 

Table: sys_user

Field: u_xyz

 

How would I clear whatever value u_xyz has in it via a flow?

2 ACCEPTED SOLUTIONS

GopikaP
Mega Sage

Hi @Bidduam , if you are updating it later, the text field's contents will be overwritten instead of added to. Or if you want to clear it out, you can select 'update record' and select the field and then keep it empty. It will clear out.

View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@Bidduam 

simply when you use Update Record action and set the field with Empty Value

i.e. don't give anything in the Value section for that field

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

GopikaP
Mega Sage

Hi @Bidduam , if you are updating it later, the text field's contents will be overwritten instead of added to. Or if you want to clear it out, you can select 'update record' and select the field and then keep it empty. It will clear out.

Ankur Bawiskar
Tera Patron
Tera Patron

@Bidduam 

simply when you use Update Record action and set the field with Empty Value

i.e. don't give anything in the Value section for that field

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader