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02-27-2025 09:06 PM
I have a field on a record eg:sys_user record and I want to clear whatever value is in a field before I am going to update it later (so I know it won't just add to what is there when it is updated later)
Table: sys_user
Field: u_xyz
How would I clear whatever value u_xyz has in it via a flow?
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02-27-2025 09:27 PM
Hi @Bidduam , if you are updating it later, the text field's contents will be overwritten instead of added to. Or if you want to clear it out, you can select 'update record' and select the field and then keep it empty. It will clear out.
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02-27-2025 09:41 PM
simply when you use Update Record action and set the field with Empty Value
i.e. don't give anything in the Value section for that field
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-27-2025 09:27 PM
Hi @Bidduam , if you are updating it later, the text field's contents will be overwritten instead of added to. Or if you want to clear it out, you can select 'update record' and select the field and then keep it empty. It will clear out.
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02-27-2025 09:41 PM
simply when you use Update Record action and set the field with Empty Value
i.e. don't give anything in the Value section for that field
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader