Can you create favorites for other users, roles or groups?

[meghansmith]

There are a number of filters that we'd like everybody in our Service Desk to have as favorites.   We have set up a homepage for them with widgets/filters/lists, but they're specifically asking for favorites to just one list each.     Other than impersonating each user and manually creating the filter and making it a favorite (not fun for 300+ people, not sustainable for new hires), is there a way to do this?

[meghansmith · Accepted solution]

Found the Answer: When you make a filter, you can also save it.   Those with rights can save it and make it available for a group.   The group then finds that filter under the List Menu, Filters.

[christinepollha]

Yes for sure, this works but not exactly for me.

I created a filter, saved it but in the Field "Visible to" I have an option button that only say "Me". Like this I have no possibility to share the filter with colleagues.

What did I do wrong. Or is there a standard setting depending on (any) role and I am not allowed to share my filters?

[Sebastiaan de V]

Christine,

You probably do not have the appropriate role(s), either: filter_group or filter_global, see Save and use filters in a list view

Please Hit like, Helpful or Correct depending on the impact of the response

[christinepollha]

Thanks a lot Sebastiaan, like this we will check to receive the appropriate role(s) to share filters. 🙂 Regards Christine.