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07-31-2023 12:14 PM
I would like to set up a notification (work a workplace task) that only sends an email notification to the Assigned_to if the work note was created by someone other than the Assigned_to . I feel like I'm missing something obvious, any direction would be appreciated.
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07-31-2023 02:07 PM
This should work (providing you also don't want the person leaving the note to get an email):
- Condition: work_notes CHANGES (on the When to send tab)
- Set the assigned_to in the 'Who will receive' tab and uncheck 'send to event creator'
This should trigger a notification to the assigned_to when someone else adds to the work_notes and prevent a notification from being sent to the assigned_to if they add to the work notes.
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07-31-2023 01:50 PM
Hi, have you tried adding a trigger condition\filter to the notification?
I haven't tested but something like this should work, Created by IS DIFFERENT from Assigned to.User ID
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07-31-2023 02:07 PM
This should work (providing you also don't want the person leaving the note to get an email):
- Condition: work_notes CHANGES (on the When to send tab)
- Set the assigned_to in the 'Who will receive' tab and uncheck 'send to event creator'
This should trigger a notification to the assigned_to when someone else adds to the work_notes and prevent a notification from being sent to the assigned_to if they add to the work notes.
