Can you tell me how to add attachment in incident when we create incident in one instance.

niveditakumari · ‎01-14-2021

Hello Team,

Can you tell me how to add attachment in incident when we create incident in one instance and send it to other instance with rest api.

Please help me with this.

Regards,

Nivedita

asifnoor · ‎01-19-2021

Hi Nivedita,

here is the sample code that you can put in your BR of incident which will help you to push the attachment along with the incident to another instance.

(function executeRule(current, previous /*null when async*/ ) {
    var body = {
        "short_description": current.getValue("short_description"),
        "description": current.getValue("description"),
        "urgency": current.getValue("urgency"),
        "impact": current.getValue("impact"),
        "state": current.getValue("state")
    };
    try {
        var r = new sn_ws.RESTMessageV2('Create_Incident', 'Create Incident');
        r.setRequestBody(JSON.stringify(body));
        var response = r.execute();
        var responseBody = response.getBody();
        var json = JSON.parse(responseBody);
	var remoteInc_sys_id=json.result.sys_id;
        var httpStatus = response.getStatusCode();
        gs.log("Response status code is " + httpStatus);
        if (httpStatus == "201") {
            gs.log("Entered into the if conditon");
            //Fetch attachment associated with the incident
            var att = new GlideRecord("sys_attachment");
            att.addQuery("table_sys_id", current.sys_id);
            att.query();
            //if you want to push all attachmetns, use while loop here
            if (att.next()) {
                var attachmentMessage = new sn_ws.RESTMessageV2();
                attachmentMessage.setHttpMethod("post");
                attachmentMessage.setBasicAuth("username", "password");
                attachmentMessage.setEndpoint("https://devxxxxx.service-now.com/api/now/attachment/file");
                attachmentMessage.setQueryParameter("table_name", att.table_name);
                attachmentMessage.setQueryParameter("table_sys_id",remoteInc_sys_id);
                attachmentMessage.setQueryParameter("file_name", att.file_name);
                attachmentMessage.setRequestHeader("Content-Type", att.content_type);
                attachmentMessage.setRequestHeader("Accept", "application/json");
                attachmentMessage.setRequestBodyFromAttachment(att.sys_id);
                response = attachmentMessage.execute();
                responseBody = response.getBody();
                httpStatus = response.getStatusCode();
            }
        }
    } catch (ex) {
        var message = ex.message;
    }
})(current, previous);

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Maik Skoddow · ‎01-14-2021

Hi

you can use the eBonding Spoke. Please see https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub/refere...

Kind regards
Maik

niveditakumari · ‎01-14-2021

Hi Maik,

I have used rest api to configure my integration between two service now instances.

Can you please tell me steps how can i implement attachment functionality in rest api to send attachment also while sending incident details.

Regards,

Nivedita

Maik Skoddow · ‎01-15-2021

Hi Nivedita,

in case you don't want to or cannot use OOTB solutions you will have to implement a lot.

Plaese see similar questions for example: https://community.servicenow.com/community?id=community_question&sys_id=abfa0baddb5cdbc01dcaf3231f96...

Kind regards
Maik

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BhupeshG · ‎01-15-2021

use the attachmenn API. fastest and Easy way. Only thing neeed is target system Sys ID which I am sure you are anyway storing when bondnig Incidents.

Once the correlation ID(target sys id) is available use BR to triger rest message using Attachment API

Let me know if you need a sample Attachment Rest Message