Developer

Virtual Agent vs. Now Assist for Virtual Agent: Choosing the Right Conversational Experience

As organizations continue to expand self-service capabilities, virtual agents have become a critical component of the employee and customer experience. With the introduction of generative AI, ServiceNow customers now have two powerful approaches...

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UI Builder - hiding related tabs and Compose Email section

ahoy Now Ninjas! Anyone with any suggestions how to hide the highlighted sections in CSM/FSM Workspace? I have checked all options as in here I searched around UI Builder but didn't manage to find it. Now I have 2 instances where one has the two sec...

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Worksapce in ATF

Hi We need to automate the testing of Incident creation via interactions in Servicenow Operations Workspace.Is it feasible?If so please let me know how? Thanks

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Resolved! Interview Questions for Service Catalog?

Can Anyone help me with the Interview Questions on Service Catalog.? PS. I am attending for Interviews Thanks.

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Multiple Versions

Knowledge Workflow show "Pending - Not Started"

I am creating Knowledge Articles using different article templates. When I select the Standard template, the Workflow field shows "Pending - Not Started".However, when I use other templates (like KCS Article or Incident KCS Article), the Workflow fi...

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On the Contract management module, why do we have 2 renew ui actions

On the Contract management module, why do we have 2 renew ui actions and how do we differentiate based on the contract models.

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All records in m2m table not showing in variable set

In ServiceNow, I've created the following script include function to view all records in the u_m2m_depts_config_items table:existing_org: function() { //Setup the parameter for the selected Business Application var busApp = this.getPara...

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Resolved! Flow Designer Notification Issue – Dynamic RITM Link Not Working & List Collector Users Not Displayi

Hi Team,I am working on a Flow Designer (Application Access Request Flow) where a notification is triggered after fulfillment of a Requested Item (RITM).The notification is triggering successfully, but I am facing two issues in the email content.Issu...

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Glide List Type Bulk Update values in a field

Hello Experts, Any one has done bulk uploads of data in a field of type= Glide List. We need to add more than 200 values and doing manually looks not a better solution. We need to add in Table = "discovery_port_probe" to field = "Triggered by servic...

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in Now Mobile, hide Checkbox Variables with False Values at My Requests Record Screen

Hi Community,In ServiceNow Now Mobile, on the My Requests/ record screen, the Details tab displays catalog item variables.I have several checkbox variables, and when they are unchecked, they show as false.I would like to hide checkbox variables when ...

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Resolved! ServiceNow PDI - unable to start

I keep getting a message that says the developer instances are down for unscheduled maintenance. This has been for the last 3 days. Any thoughts?

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Ability to Disable/Hide "Accept" Button in AWA Inbox for Hard-Phone CTI Integration

I need a way to programmatically disable or hide the "Accept" button within the inbox component in both "CSM/FSM Configurable Workspace" and "Service Operations Workspace". I use AWA Offer Work API to offer work items to agents and AWA Inbox Action A...

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${mailto:template} does not include Email Template Message in mailto body (only watermark is populat

Hello experts,I am experiencing an issue with the ${mailto:} functionality in a ServiceNow notification and would like to understand whether this is expected behavior or if I am missing a configuration.RequirementWe are implementing email-based appro...

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Unable to update sys_user Name-Value Pairs field from Flow Designer Custom Action

Hi All,I have a catalog item where, on submission, I need to take the value of a catalog variable ("I request an exception until" (which is a date type field)) and update the Requested For user's u_sn_attributes field on the sys_user table. The field...

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Create or Edit Mobile App Home Screen

I'm trying to edit the home screen on our mobile app. So far I have made it to the Mobile App Builder, selected my scope, and created a function. I see the location I need to add the function in Mobile App Configs but there is not a way to edit the ...

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