Cannot access list view from dashboard created on workspace

jnt-cnt
Mega Sage

Hi all,

 

I have created several reports on HAM and SAM workspace but I cannot access the list view from the report. 

I can hover over the report but nothing will happen even if I click on the report.

 

If I try to access the below OOTB reports and click the report, it will send me to the list view page, but this does not happen for custom-made reports. \

 

Is there a setting on UI Builder that needs to be configured?

JanetAkiyama_0-1709116806760.png

 

1 ACCEPTED SOLUTION

jnt-cnt
Mega Sage

This community helped with the issue:

 

Solved: Re: Report drill down not working in UI buiilder - ServiceNow Community

Basically had to link the report and destination, and insert and set the route (as params etc as defined in the picture below - pic from the URL above)

JanetAkiyama_0-1710232687275.png

 

View solution in original post

2 REPLIES 2

Community Alums
Not applicable

Hi @jnt-cnt ,

Open your workspace in UI builder, select the Dashboard component and right side under "Config" > Data Update > Enable Drilldown , see my instance example :

SandeepDutta_0-1709119222675.png

 

jnt-cnt
Mega Sage

This community helped with the issue:

 

Solved: Re: Report drill down not working in UI buiilder - ServiceNow Community

Basically had to link the report and destination, and insert and set the route (as params etc as defined in the picture below - pic from the URL above)

JanetAkiyama_0-1710232687275.png