Cannot add data resource to SOW Record Information in UI Builder

Lucas37
Tera Contributor

Hi, I'm having some trouble with data resources in the UI Builder and hope somebody knows what's going on.

In the Service Operations Workspace I try to add another data resource to the Record Information tab variant but nothing happens. The data broker transform is not added and also no error message.

 

UI Builder Experience: Service Operations Workspace

 

Page: Record

Variants: Record SNC Copy (duplicate of Record SNC)

Content: Body --> Form --> Resizeable panes container --> right --> Contextual sidebar

Tabs: Viewport Record Information --> Record Information SNC --> Edit content

Lucas37_6-1666641888228.png

 

Data --> Data resources --> + Add

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Applications: Service Operations Workspace ITSM Common --> Data resources - Transform: XY_SOW Record Information --> Add

Lucas37_3-1666641433953.png

 

Nothing added, no error

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This happens in two separate instances (Tokyo PDI & San Diego). Seems to have something to do with the Record Information tab/viewport because it is also not working for the tab variants "Record Information - Catalog SNC" and "Record Information - Change SNC".  Deleting local data resources instances is also not working, again nothing happens, no error message.

 

Funny enough no problems adding the same data resource to "quickMessages default" and "responseTemplate default" tabs of the "Draft Email Page SNC Copy" page (still has some ACL error I have to fix).

Lucas37_8-1666643019104.png

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4 REPLIES 4

shiva9
Giga Guru

Hello @Lucas37 ,
Did your error resolved?

Lucas37
Tera Contributor

Hi shiva9, honestly I completely forgot I posted this. Not sure if it is resolved by colleague or that there just wasn't any need for it anymore.

Hello @Lucas37 ,
Oh, that's fine. Thanks for the response.

bowamad131
Kilo Contributor

Encountering difficulties adding data resources to SOW (Statement of Work) record information in UI Builder may indicate compatibility issues or configuration errors. dish network cable and internet bundle Ensure that the data resource is properly configured and accessible within the UI Builder environment. Review documentation or seek assistance from platform support resources to troubleshoot and resolve any integration issues, ensuring seamless data resource integration into SOW record information within UI Builder.