We have recently observed that that "Flag ArticlFlagging of a Knowledge Article is not functioning.

[PRADEEPREDDY GU]

We have recently observed  that "Flag Article" button under Knowledge Portal view for any article is not functioning.

Can anyone help on this ,tq in advance

[Akif_Shah · Accepted solution]

This might help. 
You are probably using a custom widget so you would have to update the modal.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1163211

[Akif_Shah · Accepted solution]

This might help. 
You are probably using a custom widget so you would have to update the modal.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1163211

[PRADEEPREDDY GU]

Hi Akif,

thank you very much..

BUT in OOB how to Add knowledge-flag-article-modal under Angular ng-template on Custom Widget?

could you please help me on this

[Akif_Shah · Accepted solution]

You can go to this link and set your scope to "Knowledge Management - Service Portal"

https://<YOUR_INSTANCE_NAME>.service-now.com/sp_ng_template.do?sys_id=-1

On the widget field, set the value to your custom widget
Set ID = kb-flag-article-modal
Set Template to below or adjust depending on your customization

<div class="modal-content" role="dialog" aria-labelledby="flagTitle" aria-modal="true">

  <div class="modal-header">

    <h4 id="flagTitle" class="modal-title">{{::data.messages.FLAG_THIS_ARTICLE}}</h4>

    <button id="flagCloseButton" type="button" class="close" data-dismiss="modal" ng-click="c.clearComment($event)" aria-label="{{data.messages.CLOSE}}" autofocus><i class="fa fa-times" aria-hidden="true"></i></button>

  </div>

  <div class="modal-body">

    <textarea aria-invalid="false" aria-required="true" ng-required="true" aria-label="{{data.messages.ADD_COMMENT}}" placeholder="{{data.messages.ADD_COMMENT}}" ng-model="::data.comment" class="form-control resize-vertical" rows="5" id="flagComment"></textarea>

    <div role="alert" aria-live="assertive" class="alert-danger" ng-shown="!c.flagMessage">{{c.flagMessage}}</div>

  </div>

  <div class="modal-footer">

    <button type="button" class="btn btn-default" data-dismiss="modal" ng-click="c.clearComment($event)">{{data.messages.CANCEL}}</button>

    <button type="button" class="btn btn-primary" id="submitFlagComment" data-dismiss="modal" ng-click="c.submitFlagComments();">{{data.messages.SUBMIT}}</button>

  </div>

</div>

[PRADEEPREDDY GU]

Hi Akif,

as per your request i added  but still same error showing.