Cannot add knowledge article categories

[perlemmingwittu]

Hi

I'm facing a problem in the knowledge module: When creating an article I cannot add new categories to it.

This is how it looks when adding via the plus-signs in the botton of each container (I also tried adding just 1):

When I press OK, the category is not transferred to the field on the form. When I click the search button to the right of the field again it looks faulty/empty:

I reload the form and I'm able to open the category picker again, but my "saved" values are not there.

I can open the knowledge base but I cannot add categories from there. There is no "New" button.

As a workaround I can open a category, edit it, and click Insert. That gives me the opportunity to add categories and subcategories, but it is 21 times slower than creating them via the picker.

It doesn't seem to be a rights issue or browser related. My colleague is experiencing the same issue.

We have "Disable category editing" hidden and in "false" state.

Can anybody help with this?

Best regards,

Per

Edit: We are on Helsinki. It works fine on my Jakarta DEV instance

[perlemmingwittu]

Hi Carl.

Thanks for your feedback. We are still on Helsinki and will upgrade to Jakarta in the new year.

No, I actually still have the issue. Now more than ever, seeing as how we are starting to use knowledge a lot more these days.

I will log a ticket today and see where it takes us. And I will update here, with the solution.

Peace,

Per

[Carl Fransen1]

Thanks for the update Per - be great to keep me posted - maybe even provide me your ticket number as i can then also log a ticket for this and reference yours...

[perlemmingwittu · Accepted solution]

Hi Carl and others

The issue is now solved, although I could not - with my experience - have guessed this. Thank you Devoteam and HI Support

The culprit was the Helsinki patch 12a. Or rather: the changes made to some ui macros prior to that patch. The ui macros for target names dialog_button and dialog_button_ok_cancel had been changed which caused the patch to skip them. Some indentation was changed and some class attributes was removed. Minor, but enough to cause trouble.

So now I've learned to the upgrade history for patches. After reverting the two ui macros to base system it works. Hope I don't find something else that does not work because I reverted them.

I don't know if this - or something similar - is the cause in your case carlfransen but I would check the two macros in the "upgrade history" for your latest patch and anything else that is related to forms. This issue could appear in other versions than my Helsinki, I reckon.

It is a lot of work checking these skipped upgrades, but I have a feeling that I'll put a little more heart into that in the future Have a great weekend.

Best regards,

Per

[Carl Fransen1]

Hi Per,

Thanks for the update - i have checked out the UI Macros as you suggested - however i don't actually have different versions - must be because we stared on Istanbul and upgraded to Jakarta and we didn't start on Helsinki like your implementation.   Below is the screenshot and you can see the dates are 2014 and 2016.

So glad that you're issue is sorted, but mine still exists, so unless anyone else has any sugestions I'll also need to log a ticket with HI.

Thanks again for your assistance and feedback perlemmingwittus.

[scottparry]

Carl, have you heard back from HI regarding the issue your having? Were have the same issue in Jakarta.