Cannot enable AI Search on typeahead search widgets in newly created Service Portal

[Anim Yeboah]

Hello,

I am unable to enable AI Search on the typeahead search widgets on all pages of a newly created Service Portal. The widgets are all missing the AI Search configuration options. 

Hints: 

1. The new Service Portal was developed within a scoped application. This problem occurs only on the target instance the application has been installed on, but not on the development instance. 

2. The AI Search results page with facets/filtering etc. works fine. This issue affects only the actual typeahead search widgets (which would provide AI search suggestions). 

I have tried the following:

- I have verified that AI Search is enabled on the instance and on the Portal itself.

- I have tried to reclassify the widgets for AI Search as described at https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/build/service-portal/task/reclassify-search-widgets.html

- I have tried to replace the search widgets with completely new ones. 

Please let me know if you have any suggestions to resolve this issue.

Regards,

Anim

[Anim Yeboah]

Unfortunately, I was not able to resolve the issues. I have opened a support ticket with ServiceNow. Thank you for your help, Anu.

[anubhavkapoor76]

Cool. Post the solution here once its resolved.

-Anu

[Anim Yeboah · Accepted solution]

We have resolved this issue by cloning the Typeahead Search widget and overriding the `data.aisEnabled` variable in the server-side script.

[anubhavkapoor76]

Thank for posting this!!

[sunil14]

Hi Anim we are also facing same issue can you let me know what we should need to change in Typeahead Search widget and overriding the `data.aisEnabled`variable (if you attach your code its good), should we need to run fix script as well.

Regards

Sunil