Cannot Initiate a clone

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Chad31
Mega Expert

‎02-15-2017 08:13 AM

When trying to request a clone it asks for the user name and password but errors out saying invalid user name and password. Could this be due to using SSO on the non prod instance?

I know I am putting in the appropriate password and user name and the account I am using has admin rights. Thank you for the help.

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Michael Fry1
Kilo Patron
In response to Chad31

‎02-15-2017 08:39 AM

You can disable SSO or if you have the System Administrator account that comes out of the box, enable that and use that account. Or create a local account (no LDAP, no SSO) with admin rights that you can use for clones.


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Chad31
Mega Expert
In response to Michael Fry1

‎02-15-2017 08:44 AM

I did this and will disable the admin account when the clone has finished.


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