Cannot receive email on PDI

[Mike Foreman]

I have gone to the "My Instance Actions" popup on the main developer page and activated email send/receive.
I have gone to the email properties page and activated send/receive (smtp/pop3)
I am not able to edit the password for the pop3 account
when i test connection pop3 fails due to a password error.

what the what?!

[Mark Roethof]

Hi there,

Does this concern the out-of-the-box mail account or one your added yourself?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Mike Foreman]

Hi Mark - this is for the OOB POP3 mailbox provided by SN with my PDI.

[Allen Andreas · Accepted solution]

Hello,

Can you give more information as to the context here...meaning...

Was it working before, but now it's not?

Did you change something?

Is this a new PDI?

My recommendation would be to delete both of the email account records, then do an upgrade to San Diego (if not on it already) as this has fixed email accounts for me in the past. Totally up to you, but in my PDI, I see the email account page like this:

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Mike Foreman]

Hi Allen - 

Thanks for the reply. Not really a new PDI but i only just recently activated the email capability on the My Instance Actions page. Outbound is working but no inbound. I kind of like your idea of dumping the records and upgrading. I think I'll try that and get back to this thread when complete.