Cannot receive email on PDI

Mike Foreman · ‎07-21-2022

I have gone to the "My Instance Actions" popup on the main developer page and activated email send/receive.
I have gone to the email properties page and activated send/receive (smtp/pop3)
I am not able to edit the password for the pop3 account
when i test connection pop3 fails due to a password error.

what the what?!

Allen Andreas · ‎07-21-2022

Hello,

Can you give more information as to the context here...meaning...

Was it working before, but now it's not?

Did you change something?

Is this a new PDI?

My recommendation would be to delete both of the email account records, then do an upgrade to San Diego (if not on it already) as this has fixed email accounts for me in the past. Totally up to you, but in my PDI, I see the email account page like this:

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

Mike Foreman · ‎07-21-2022

Funny story - the system won't let me delete the SNC provided email accounts.

Mike Foreman · ‎07-22-2022

This was ultimately resolved by upgrading to San Diego. The system did not allow me to delete the OOB SMTP and POP3 account records, but the upgrade got everything else back on track and connected. All my test emails appeared that I had previously thought were lost!

PDI 02 · ‎11-01-2022

in my instance there is no out of the box email account available, what should i do?