Cannot Report on Fulfillment Group in Workflow Activity

forestoden
Kilo Contributor

I am trying to create a report that shows all Fulfillment Groups in Workflow Activities in an effort to find assignment groups that are no longer in use. I had set this report up in the past and it was working, but today I found out that it is no longer working. When the report is opened nothing is reported and the "Columns" slushbucket is gone. I recreated the report, and it was working up until I added the Fulfillment Group column (Variables.Catalog Task.Fulfillment Group) at which point, the report broke again. Here are the configurations for my report before it is run.

find_real_file.png

Here is what happens once the report is run:

find_real_file.png

Is this a bug or am I selecting the Fulfillment Group wrong somehow?

7 REPLIES 7

Thank you for this information.  I'm coming in 3 years later, but do you have a way to get the workflow name associated with the activity?  I appreciate any help.

HugoFirst
Kilo Sage

Well, here it is a couple of years later and I just noticed the question from shane_davis.

To find all the places where a group is used as a fulfillment group in a workflow, use the following link. Then adjust the query to use the sys_id of the group of interest.

https://(YOUR_INSTANCE).service-now.com/now/nav/ui/classic/params/target/sys_variable_value_list.do%...

 

The steps to find the actual workflow are still convoluted, but here are the steps ( I think! )

 

  1. Use the link immediately above  to display the variables for the group
  2. Open one sys_variable_value record of interest. And click on the ID variable’s icon:
    HugoFirst_0-1670598745538.png

     

  3. Note the stage and the workflow version: 
    HugoFirst_5-1670598867465.png

     


     

These correspond with the workflow and the task in the workflow:

HugoFirst_4-1670598745547.png

 

Aparna42
Tera Contributor

How to fetch the fulfillment group details from script section in workflow activity