Cannot see images in "ServiceNow instance hardening customer security document" - KB0550654

Julie Leung2 · ‎02-27-2018

Hi everyone,

I'm reading through the "ServiceNow instance hardening customer security document" - KB0550654 and specifically trying to see images embedded into point 10.3 - "URL Whitelist For Logout Redirects". (https://hi.service-now.com/kb_view.do?sysparm_article=KB0550654#10.3)

I cannot see any of the images in this section. This is particularly a problem given that in the "Steps to Configure", Step 3 says "Assign the recommended values as shown in the screenshot", and the screenshot is blank.

The screenshot URL (just one of many that aren't working) is: https://hi.service-now.com/sys_attachment.do?sys_id=f0bea996dbfb47c40e3dfb651f961974

When I pull up that specific URL, I get a blank page. I AM logged into HI, and I am a Customer Admin in HI, so this leaves me to think the attachments don't exist or have been "moved" (are under a different sys_id), or for whatever reason, I don't have high enough permissions (even with a customer_admin role!) to see these screenshots.

Does anyone know how I can see these images or read this KB in some other way?

Thanks,

Julie

Ricardo Velez · ‎02-27-2018

Hello Julie,

I have created a ticker for you in HI in which I have attached a local zip file with the knowledge article which includes all images so you can access them locally. As I have recommended in the ticket, if you are unable to view images in knowledge articles in HI then I suggest opening a ticket with our Hi Administration group as they can assist you with any missing roles that are required.

Hope this helps!!

Best regards,
Ricardo Velez | Senior Technical Support Engineer
ServiceNow | The Enterprise Cloud Company
(o) 407.499.2499

View solution in original post

Ricardo Velez · ‎02-27-2018

Hello Julie,

I have created a ticker for you in HI in which I have attached a local zip file with the knowledge article which includes all images so you can access them locally. As I have recommended in the ticket, if you are unable to view images in knowledge articles in HI then I suggest opening a ticket with our Hi Administration group as they can assist you with any missing roles that are required.

Hope this helps!!

Best regards,
Ricardo Velez | Senior Technical Support Engineer
ServiceNow | The Enterprise Cloud Company
(o) 407.499.2499

Julie Leung2 · ‎03-01-2018

Thanks @Ricardo Velez!

For anyone who is following this question, I have heard from HI Administration that this is a known issue recorded under PRB1245302 - "Customers not able to download the attachments from published KB". The PRB is in work in progress.