Cannot set user password

Kwindisch
Tera Contributor

Hello, I am using the Utah release and can't seem to figure out why the set password field is greyed out. I have some users who are having a hard time logging in with their randomly generated passwords.

 

After multiple tries with the generated passwords not working, I thought I would just set my own password for now and have them change that later. Any thoughts on why this field is greyed out? Thank you!

 

Kwindisch_1-1699721106025.png

 

 

1 ACCEPTED SOLUTION

Vasu ch
Kilo Sage

Hi @Kwindisch ,

Click on the Generate and save the password. It will set a random password. Copy the password and ask the users to change the it while logging in.

View solution in original post

3 REPLIES 3

Vasu ch
Kilo Sage

Hi @Kwindisch ,

Click on the Generate and save the password. It will set a random password. Copy the password and ask the users to change the it while logging in.

Dr Atul G- LNG
Tera Patron
Tera Patron

 Hi @Kwindisch 

 

User need to click on Generate button manually and it will create a password in , password field. and post that save click in save password.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron

@Kwindisch 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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