Dear all,I want to reopen the closed incident , I have 2 questions regarding this1)there are different email notifications configured on this , I don't want those to be triggred when I reopen this incident , is this possible when incident reopens thr...
Hi All,I have a Record Producer which creates a Demand. The record producer has the Urgency and Impact values. When the record producer is submitted it creates a Demand where it create priority of the demand based on the Urgency & Impact values we ...
I am trying to write to a system log when a business rule is used to check the change of a field value in a application.The rule works fine..... Where Im having problem is , I have an include script that Im trying to write to the above Log Entry file...
Hi all, We are wondering if there is way to set limit in the parameter "sysparm_limit".The default limit is 10 000, but in our case we think 10000 could be too large. So we would like to make that users will not put whatever they want in the "sysparm...
Hi all, I am trying to set Model Category and Model on the alm_hardware table via template, but am not able to do so. It seems that dot walked fields, or maybe reference dot walked fields, cannot be applied via template via script. In my script inclu...
How to get url parameter value in the Client Script Service Portal?Please advise.Thanks!
Hello,One my clients is running a Fuji production instance. They realized that they are on a very old release and have a migration plan.However, as the workflows are outdated and needs to be changed and also they believe the previous implementer has ...
I have a 3rd party trying to update a call in our instance BUT they claim they are getting nowhere with it so i want to see what they and others are sending in, is that possible.
Edit One:I am using JakartaOriginal Post:I am simply trying to add a custom widget that I made to a dashboard. My widget is named "Matthew_Analytics"If I search in the widgets under the Service Portal > Widgets page, I can find my widget.But, if I se...
Hi ,Requirement is need to configure Styles for Status Indicator field based on condition.The condition is ,If current date < Expected closure date , the field by the name status indicator should be greenWe defined by writing the value but it is ...
Hi all,i have a requirement based on the category ,subcategory is autopopulatehere subcategory is reference field..Thanks in Advance..
Hi Guys,We need to create a module which can open the "Service Desk Chat" window. We are able to create the module but it is opening in the new tab instead as a window.We tried keeping the "_blank" or "open()" or "window.open()".... But still, ...
Using ServiceNow Mobile App, I want to 1. Take a photo of the document2. Attach it to any form in ServiceNow(Eg. Incident, Problem, Change form)3. Fax it to destination using SrviceNow mobile app.Which third party/integrations/web services can be u...
Hello, I would like to get a date difference in days between a Date field an Today date in Business Rule in scoped app.It try this:var start = current.startdate; gs.addInfoMessage(start);var today = new GlideDate();//.getDisplayValue(); gs.addInf...
Hello,In lists, when I let my mouse over a field (for instance "Description" from incident list), if the value of the field is too long, the UI should display the entire value (in a black popup), but it doesn't work anymore (probably since we are in ...
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