I want to use the ATF to test some business rules and other customizations on the User form. One requires a test to create a user and assign a specific role. I have tried several different ways but I cannot figure out how to do this. Simply doing a "...
Hi, I needed a new CI class in my instance, and mistakenly added them in the Customer Service scope. Now I cannot seem to delete this table and add it in again the correct scope. Any ideas why delete is unavailable for me? Any way to work around this...
I have a workflow (CSM Training Request) that should wait for an external Event to be triggered. The event name is "state.resolved.changed" and is fired by a Business Rule. gs.eventQueue('state.resolved.changed', current, gs.getUserID(), gs.getUser...
In the Roles related list, on user records, the inheritance map still shows what a role is granted/inherited by, but the "Granted by" and "Included in role" values are not being populated. Anyone run into this issue before?
Hi all, I need the table where the answers of variable sets multi-row are stored. I need it to make a report, I know that the tables sc_item_option and sc_item_option_mtom store the answers of variables, but I can´t see the answers of the questions...
This is on Kingston glide-kingston-10-17-2017__patch12-11-28-2018_12-04-2018_0932 When I run the following script as a background script I get the same value for the two function calls gs.info("2 years: " + gs.beginningOfLast2Years() + " One year:...
Hi, I have populated group members in list collector when user selects a particular group. when user submits the catalog form and when you open RITM, the list collector showing--None-- . I am not sure what's happening. Could somebody help? Here is ho...
Random question - Is there anywhere that i can get more dummy data for my personal dev instance, other than creating them myself? In particular - incidents and request/requested items/service catalog task data.
Hi All, When incident state is in progress then i put some worknotes(example;abcdefgh) then when i change the state to resolved(this is without doing page refresh,because when i refresh the page the issue is not coming) then the same work notes abcd...
Hello, Is there a way to execute an UI policy based on logged-in user's role? My understanding is, that's not possible. However, as per servicenow docs which says, "Basic UI policies do not require any scripting, however for more advanced actions, u...
How can i install Human Resources Application: Core in my personal dev instance I cannot see it in my plugin list in developer site or in my instance FYI my instance is on Madrid
Hi Guys, Could you please help me on the below: I have a requirement to create multiple RITMs for a Catalog Item. The Catalog Item contains Variable: Requested For with type: List Collector. If we choose 5 users in this variable 5 RITMs should be c...
Hi, I have made a mistake in “Catalog Item” form, which I cannot figure out how to get back to the original. The top menu/header displays the delivery time And not the ”name” like Also, inside the form in “Catalog UI Policy” the field "Catalog ite...
Hi, I have a scenario in catalog client script, in a catalog item i have two variables region and country.based on region field country field has to be auto populate. for example if i will select Asia pacific in region variable only Asia pacific co...
Hi Where can I find the meaning (and definition) of the function "setRunEngines(xxx)" (see screenshot below)? It seems to be a function on a GlideRecord object, but I cannot find any documentation on that, nor can I find the function definition in Se...
