I want to calculate the average of each 5 survey responses, pertaining to their associated incident ticket. We are using legacy surveys, and the only table that actually shows the incident number for the survey response is Task Survey. So, I added a ...
I have XML :var xmlString = "<?xml version='1.0' encoding='UTF-8'?>"+ "<parameters><parameter name='message_header' value='head123'/>" "<parameter name='message_content1' value='content1...
Hi guys, our new portal went live this morning and we noticed that some users are unable to see the IT Services Category. I checked the backend I can confirm that they have access to the Categories and its categories. Would you have an idea top off ...
I have a group of individual checkbox variables, i want to add a red asterisk to the Label of the checkbox list.. I created a UI policy with conditions checking if the checkbox is not checked... In the advanced view i added the below script.. v...
Hello, We have recently updated our development instance with patch Istanbul patch 10 C. I've looked at the upgrade monitor and have few questions for you experts: 1) After the upgrade, we have been testing the functionality we had before the patch a...
I have a requirement as follows.All users who are responsible for a system (u_cmdb_ci_service_system) should belong to the group "ServiceNow - System Responsible".If you are removed as system responsible you should no longer belong to the group.If yo...
Hello,I have the following question:I am dealing with a request item, and I am setting the assignment_group field on the request item = to the assignment _group field from a specific catalog task. (to make this easier, I basically set up 2 variables ...
We are trying to develop an integration with SharePoint online in which whenever there is a new ticket created or a ticket is updated on ServiceNow, it will be pushed real time to SharePoint Online List through the SharePoint Online REST APIs. How do...
Hi All, I have a Start and End Date(Date type) variable in my catalog item. User will provide those dates and submit the request. I have Start and End date(date time type) in the custom table. i have written a script to copy the date field value from...
Hi all, I have the below client script that we created by our implementer, which sets the next steps that you can select in that field. it also makes the state field read-only when it meets the conditions. We are in the middle of a rework of the c...
Hi all,I'm trying to create metrics to calculate 'Time between ticket creation and ticket closure' for a particular assignment group.I've written the following code so far but the script doesn't work at all whatever the condition is.From Subject Rece...
Hi AllI am having an issue whereby occasionally someone will close a Change Task, but the next Change Task will not automatically open.This then leaves the Change with no open Change Task.To catch these, I would like to create a report that shows me ...
Hi Everyone, is there a way to set different default values for specific views?
Hello all. I'm trying to get all affected CIs attached to a change request. I'm sending a get request to https://ven01523.service-now.com/api/now/table/change_request, which returns all changes and the main CI under cmdb_ci, however it doesn't return...
OK, so I have this nice Excel sheet that has approximately 250 records that I need to turn into templates for Facilities Requests. I could do them by hand, but there has to be an easier way. In my transform map, if I select the target table as ...
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