Hi All,On our incident table we have a UI action 'Create Emergency Change' - this will create a new change record copying over the relevant records. On our change_request we have the field 'u_change_source'. We only allow you to create an emergen...
Dear Friends,When data is cloned/copied from Production to Test instance then we want to scramble the data. For example we have a table "Issue" and we want to scramble "short Description" and "Description" fields of this table in test instance after ...
What is limit of maximum rows of export in export set?
I have a list collector on a service catalog form that should filter it's available options based on the value of another field on the form (location). It works perfectly in CMS but I'm struggling to replicate this in Service Portal on Helsinki.In ...
Hello,We've been trying to use an SN account with rest api access to show information on our incidents/problems/etc within another application. However, when using this user, we only get empty search results, indicating that the user does not have th...
DearsDoes anyone can help to explain how dose the SLA commitment and SLA result worked? Here's my task SLA tableAnd my commitment defineAs my understand, there should be displayed as do not achieve the target, but all the results are meet the 100% ta...
Hi,I'm trying to do a a PUT the Table rest endpoint as described in:https://developer.servicenow.com/app.do#!/rest_api_doc?v=jakarta&id=r_TableAPI-PUT so that I can set the value of an encrypted field. I'm setting the parameter "sysparm_input_displ...
Hi folks, I am just wondering if anyone ever experienced a quirky issue on the Avatar icon in Service Portal when a new request just been raised. The Avatar icon shows blank (usually it would shows the initials)This issue only occurs to certain u...
Hi,I am using rest API to create user on ServiceNow and my playload is{"user_name":"Watson","first_name":"John","last_name":"Whatson", "email":"whatson@bcone.com","city":"Pune","department":"IT", "user_password":"pass,123"}when i run this it create...
Hello fellow Developers. New to REST and been stuck for a couple of days now trying to figure this out. We are getting an XML response from a 3rd party that contains a base64 string, which represents an attachment and i need to convert and attach it ...
Hello, I'm working in a domain separated environment on my Helsinki instance and my users are complaining that it's too diffiuclt to determine domain in lists and form views. This is because the views are showing the full path of the domain so: ...
HelloIn our system, we have a view called Emergencychange. Is there a way for me to edit the view name so it says "Emergency Change"?
I need to populate a dropdown of courses, based-on the term selected. I have a GlideAjax call to fetch the data and then use the addOption() function to populate the value in the 'u_course' field. However, I am unable to filer courses offered by 'u...
Hi,I have a weird behaviour with a client script that should take place only on a submit of a new record, but it works on update too.The script is very simple:function onSubmit(){ var gr = new GlideRecord('table'); gr.addQuery('key',g_form.getV...
On record producer forms with variables have the same name as table fields, they are mapped to the actual table fields. For instance: a variable set with a variable named short_description on an Incident record producer will set the short_description...
