Hi All,As I asked how to count the number of incident closed by particular user in 1 day(current or past) .And that count I want to set on one I field created to "Count Number " to repersent field.Note :Is any table that have count the number of inci...
I know this question has been asked a lot on here, and I have used a bunch of suggestions already, without success. I have had several complaints about the cart feature and was trying to add a "submit" button on the bottom of the form. I can make the...
Hi. Does anyone know if I can request additional Demo data for my personal instance? Many of the Apps and Instances have sparse or no data. I just spent hours creating a lot of users, roles and groups for a PPM exercise (don't get me wrong, it ...
Hi,I would like to call the REST Table Webservice. For example to pull all the incidents with priority 1, I formed the URL which returns the number and statehttps://<instance name >/api/now/table/incident?sysparm_query=priority%3D1&sysparm_fields=num...
Hi,We are doing integration to 3rd party system using web services and data will be getting in JSON format. I can pull data from each field but i have an JSON array from the list. So, i want to save the array data to string field in service now.Data:...
Hello Everyone,We generally send email to our manager will all open incidents, p1 incidents. open problems, p1 problems & unassigned tickets to specific group.For which daily i run the report and export to excel filter all reports in 1 excel and late...
Hi,Please can anybody advise if it is possible to have a script that will automatically route incidents to engineers based on their skills, rather than the assignment group they are in? I have found this discussion assign a incident automatically...
Hi All,I have gone through the Subscription management document. What I understood is it will show the status of how many subscription license we purchased and how many consumed, list of application connected with subscription and more.But I am not c...
Hi All ,I have created a cascading filter as mentioned in service now wikiCascading filtersHowever I see that second level of filter isn't working for me . I have configured exactly the way they have explained in the example .Could anyone help me wit...
I feel like I'm in the twilight zone on this one. I've tried a multitude of ways and can't seem to get it to work. Ultimately, I'm trying to bypass the 'new record' feature and instead use a script include to generate the record, then return the ID s...
I searched a bit and couldn't find quite what I was looking for, but I'm sure it's been discussed before. Does anyone know how or if ACL/security is tied in specifically with the ESS view? I noticed when working with the Self Service application/modu...
I'm trying to force a custom list view using the view name field in Modules, however I'm finding that when switching between module links with different views they are being retained and not changed. The views have been set up correctly and I can swi...
Hi All,I'm unable to glide past the While(gr.next())I'm unable to get into the If() condition. Any help is much appreciated. ThanksMy code:(function executeRule(current, previous /*null when async*/) {gs.log('R1');// Add your code herevar gr = new Gl...
Hey everyone,We created a record producer a while back and set it up so only certain customers could see it. After some time it was asked that our central support team be able to use this record producer as well so we added another User Criteria for ...
I'm trying to determine the best way to do 'bulk' orders (similar to this but not the same obviously: Enable bulk requests ) from the Service Portal and hoping someone else has already come up with a good solution. My use case is Security Reque...
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