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11-11-2023 08:45 AM
Hello, I am using the Utah release and can't seem to figure out why the set password field is greyed out. I have some users who are having a hard time logging in with their randomly generated passwords.
After multiple tries with the generated passwords not working, I thought I would just set my own password for now and have them change that later. Any thoughts on why this field is greyed out? Thank you!
Solved! Go to Solution.
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11-11-2023 09:22 AM
Hi @Kwindisch ,
Click on the Generate and save the password. It will set a random password. Copy the password and ask the users to change the it while logging in.
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11-11-2023 09:22 AM
Hi @Kwindisch ,
Click on the Generate and save the password. It will set a random password. Copy the password and ask the users to change the it while logging in.
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11-13-2023 02:29 AM
Hi @Kwindisch
User need to click on Generate button manually and it will create a password in , password field. and post that save click in save password.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-15-2023 07:14 AM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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