Cant find OOTB dashboard showing the KPI details on SLAs

Suggy
Giga Sage

‎08-25-2026 02:32 AM

Surprised to see that there is no OOTB dashboard showing the KPI details on SLAs. 

Am I missing any plugin or ServiceNow doesnt provide it OOTB?

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5 REPLIES 5

Dr Atul - LNG
Tera Patron
In response to Suggy

‎08-27-2026 02:48 AM

These 2 :

  • The Service Level Management PA Dashboard (com.snc.pa.sla.overview) plugin, which contains this dashboard.
  • The SLA Breakdowns plugin (com.snc.sla.breakdowns) plugin, because some of the reports are generated from the breakdown data.
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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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