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Cant find where to hide "Delete" button in Agent Workspace

saic2
Tera Contributor

3 hours ago

We have a Delete button in the HR Agent Workspace but couldn`t find where it is configured but i have found 1 UI action which is in Global Table and I added conditions to exclude in my respective tables but those changes are only applying in Native UI workspace View not in HR Agent workspace.

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2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

2 hours ago

@saic2 

share screenshots so that we can help

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Marco0o1
Tera Sage

46m ago

Hi @saic2 ,

 

To avoid any customization I recommend modify/create ACL to remove the ability of the users to Delete the records and assign to mr nobody or admins to avoid that the agents delete the record.

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