Cant find where to hide "Delete" button in Agent Workspace

[saic2]

We have a Delete button in the HR Agent Workspace but couldn`t find where it is configured but i have found 1 UI action which is in Global Table and I added conditions to exclude in my respective tables but those changes are only applying in Native UI workspace View not in HR Agent workspace.

[Ankur Bawiskar]

@saic2 

share screenshots so that we can help

[saic2]

@Ankur Bawiskar 

attached the screenshot I need to find the delete button which is present in HR Agent workspace sn_hr_er_case table.

[Marco0o1]

Hi @saic2 ,

To avoid any customization I recommend modify/create ACL to remove the ability of the users to Delete the records and assign to mr nobody or admins to avoid that the agents delete the record.

[saic2]

@Ankur Bawiskar 

Attached screenshot of UI action Delete button i need to hide permanently but couldn`t find how it is configured.