Cant Use/See the templates I have created

[Graham18]

Hello,

In Service Now I have created templates for two tables, Incident and Service Request for use by our Service Desk.

I am unable to view these templates on either forms as if I haven't created them, when I toggle templates it states 'No templates are available Create A New One?'

However if I go to System Definition > Templates you can view all the templates I have made which are active for the correct tables.

Anyone know what the cause could be, the templates cant be seen under Admin or ITIL Roles.

Thanks,

Graham

[abhishekbasu · Accepted solution]

Hi Graham,

Please check in the template that you have created if 'global' is selected or not? Or is the template restricted to only specific group or user?

[Graham18]

That's fixed it.

Thanks!

Graham

[DK18]

Hello

I have a similar problem. I have admin access and can see the template in the System Defn -> Templates. But this template is not visible from the Incident -> Create New.

However, when I create a new template, Incident -> Create New, I'm able to view that template only. Please help

[yogalakshmijai]

Hi,

I have the same query.  i have created same template. but it is not visible on change request-> create new