Hi, I am currently in the implementation of the Advanced Work Assignment for the sc_task, but the Capacity in use is not refreshing the counting after tasks are closed causing that Tech don't receive a new task.
Table: awa_agent_presence_capacity_list
Field: ac_workload
There's a Client Script (OOB) that run
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (newValue < 0)
g_form.showErrorBox('max_capacity', getMessage('Capacity must be greater than or equal to 0'));
}
1 ACCEPTED SOLUTION
Hi
Yes, I find the root of cause of the issue. There is a scheduled job called "Re-register AWA Record Watcher" which automatically re-create missing record watcher responders. It is active OOB and in my case it was set to false.
Make sure is set to true.
Let me know if this works for you.
Regards,
Edxavier Roberto
