Cart API / Service Catalog Script API

[abelangulo]

Hello,

I'm pretty new to the SN world, and I have an issue I want to see if you guys can help me with.

I created the Inbound Email Action (shown below) for our On-Boarding process, but

1) Sometimes it works, sometimes it doesn't (giving only the following info: "Skipping 'Create OnBoarding Request', did not create or update sc_req_item"). I haven't been able to pin point how, when, or why...

2) When it does work, it doesn't populate any of the variables (values hard-coded for now), or at least they don't show in the item created.

Any help would be really appreciated.

Thank you.

=======================================================

Target Table: Requested Item [sc_req_item]

=======================================================

gs.include('Cart');

createRequest();

function createRequest() {

      var cart = new Cart();

      // add in cart, substitute your cat item sys_id

      var item = cart.addItem('ec2f659a6fa29100bbc6dd1cbb3ee4f6'); // On-boarding

      //var item = cart.addItem('ea77984a6f629100bbc6dd1cbb3ee452'); // Configuration Auths for testing purposes  

      // set requested for, substitute your requested for

      //Set Variables in your Cart Item

      // REQUESTOR INFORMATION

      cart.setVariable(item, 'type', 'New Employee');

      cart.setVariable(item, 'title', 'Any Title');

      cart.setVariable(item, 'email', 'Abel.Angulo@avmed.org');

      cart.setVariable(item, 'department', 'IS');

      cart.setVariable(item, 'phone', '305-671-0226');

      //gs.addInfoMessage("Requestor finish");

      //EMPLOYEE INFORMATION

      cart.setVariable(item, 'full_name', 'Pepito Perez'); //email.body.name);

      cart.setVariable(item, 'emp_title', 'Empl Title'); //email.body.title);

      cart.setVariable(item, 'emp_department', 'IS'); //email.body.department);

      cart.setVariable(item, 'emp_location', 'Miami'); //email.body.location);

      cart.setVariable(item, 'eff_date', '2014-05-01'); //email.body.start_date);

      //gs.addInfoMessage("Employee finish");

      //HARDWARE REQUIREMENTS

      cart.setVariable(item, 'service_desk_system', 'Desktop');

      var cartmsg = "Received from: " + email.origemail + "\n\n" + email.body_text;

      cart.setVariable(item, 'description', cartmsg);

      var rc = cart.placeOrder();

      //gs.addInfoMessage(rc.number);

}

[Jay_Ford]

Also, I think your inbound action will have to have the Target Table: Shopping Cart [sc_cart]

[iamwanshishi]

Even though I changed the   Target Table to sc_cart it still generates the same error.

"Skipping 'Create OnBoarding Request', did not create or update sc_req_item")

[cloke]

Hi Kate,

I think you need to add a current.update(); RIGHT AFTER the var rc = cart.placeOrder(); line at the end. See my other reply in this thread for more information. Hope it helps!

Regards,

Bryce

[dedeepyatirugu]

Hi Kate,

Were you able to get the final solution. It would be helpful if you post it here.

Thanks,

Dedeepya

[iamwanshishi]

Hi dedeepyatirugu,

I've got it working by using sc_request as Target Table.

//1. Creates a new cart, with cartID as the name and the sys ID as the creator  

var cartId = GlideGuid.generate(null);  

var cart = new Cart(cartId);  

//2. Adds the "onboarding" form to the cart  

var item = cart.addItem('a0700cba13be16405d02735fd144b04d');  

//3. Get the values from the email

var uName = email.body.user_name;

var nCompany = email.body.company;

var nDprt = email.body.department;

var nComments = email.body.comments;

//4.Populate values from email to variable form

cart.setVariable(item, 'comments', "received from: " + email.origemail + "\n\n" + nComments + "\n\n" + email.body_text);  

cart.setVariable(item, 'company', nCompany);

cart.setVariable(item, 'uname', uName );

cart.setVariable(item, 'department', nDprt);

//5. Submits the RITM/cart  

var rc = cart.placeOrder();  

regards,

Kate