Universal request - Contact type getting set to "Self-service - Universal Request"

[Shivani A]

Hi,

I have a custom record producer that creates a record in the Universal Request table, and I am also testing with the out-of-box Request Help record producer. I am trying to set the Contact Type to “Self-service” in the producer script, but when the record producer is submitted, it always gets set to “Self-service – Universal Request” (ur_record_producer).

Where and how is this value being set? Is it possible to modify this behavior?

[Ankur Bawiskar]

@Shivani A 

Any before insert business rule is setting the value?

what debugging did you do from your side?

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[Najmuddin Mohd]

Hello @Shivani A ,

Can you create a variable and default the value to Self-Service, and hide this field.

If the above information helps you, Kindly mark this as Helpful and Accept the solution.
Regards,
Najmuddin