Hi,
I want to auto assign HR Payroll cases based on Subject person's country. e.g. If the Subject Person's country is Spain, London or Switzerland then case should be assigned to Agent A and if the country is Australia and India then case should be assigned to Agent B.
I was looking at Assignment and Matching rules but it does not seems that we can do this if one agent needs to be tied to multiple countries.
Am I thinking correctly?
Thanks,
Madhu
