case sensitivity in inbound action.

[Ramkumar Thanga]

Hi All,    

I've discovered that our inbound email address is case sensitive otherwise SNow ignores it. We have a number of Business Units using SNow all with different inbound email addresses for their respective areas. This makes it impractical to cater for different variations of Upper/Lower case combinations.

Please suggest, if there is any keyword to be added in inbound action condition to ignore case sensitivity.

Here we had a inbound action condition as email.to.indexOf(Abc.Def@xyz.com)>-1.

For this we receive email from Abc.Def@xyz.com, While checking the recepient column of email logs if the recipient isn "Abc.Def@xyz.com"

the inbound action gets processed. And if the recipient column is filled with "abc.def@xyz.com".

Here the inbound actions gets failed, but the email is from the same recpient. So please suggest how to ignore case sensitivity.

[Dubz]

Hi Ramkumar,

You can create a variable with the email.to converted to lower case like:

var emails = email.to.toLowerCase();

Then you just write everything lower case in your indexOf statements.

[rahulpandey]

Hi,

you can use toLowerCase();

[Ramkumar Thanga]

Hi   Rahul / David

Please confirm

If I use email.to.toLowerCase(); will this work for both the cases i.e whether the inbound action get processes   if the recepient is abc.def@xyz.com and Abc.Def@xyz.com

[Dubz]

Hi Ramkumar,

email.to contains all the incoming email addresses, once you've converted it to lower case all the addresses contained within will be able to be matched on lower case:

var emails = email.to.toLowerCase();

if(emails.indexOf('abc.def@xyz.com') < -1){

//do stuff

}

all your indexOf statements will need to be lower case as all the incoming addresses will have been converted to lower case